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Issue DateTitleAuthor(s)
2006-01The impact of implicit and explicit communications to frontline staff on service deliveryLings, IN; Gudergan, S; Beatson, A; Kennedy, J; Di Milia, L
2008-01The impact of implicit and explicity communcations on service delivery staffLings, IN; Beatson, A; Gudergan, S
2005-01The impact of internal and external market orientations on firm performanceLings, IN; Greenley, GE; Purchase, S
2006-01The impact of internal market orientation on staff service behavioursLings, IN; Beatson, A; Gudergan, S; -
2004-01The impact of service orientation on relationship quality and future intentionsBeatson, A; Lings, IN; Wiley, J; Thirkell, P
2004-01Information utilization, marketing planning, and marketing performance: a study of New Zealand manufacturers.Souchon, AL; Cadogan, J; Procter, D; Lings, IN; Wiley, J; Thirkell, P
2006-01Managing relational tensions: the professional engagement processNewman, AL; Lings, IN; Gudergan, S; Ali, Y; van Dessel, M
2008-01Managing Service Staff as an Organizational Resource: Implications for Customer Service ProvisionGudergan, S; Beatson, A; Lings, IN
2006-01A market orientated perspective on customer club performance: empirical insightsCox, DJ; Gudergan, S; Lings, IN; Avlonitis, GJ; Papavassiliou, N; Papastathopoulou, P
2005-01Measuring internal market orientationLings, IN; Greenley, GE
2007-01Relational Orientation versus Firm Orientation: Want versus ShouldNewman, AL; Lings, IN; Gudergan, S; Noguti, V; Thyne, M; Deans, K; Gnoth, J
2010-01Service employee behaviour: The role of compliance and risk takingGudergan, S; Lings, IN
2008-01Service staff attitudes, organizational practices and performance driversBeatson, A; Lings, IN; Gudergan, S
2005-01A social capital perspective on customer club performance: empirical insightsCox, DJ; Gudergan, S; Lings, IN; Purchase, S
2008-01Strategic planning and performance: Extending the debateRudd, J; Greenley, GE; Beatson, A; Lings, IN
2006-01Tensions in business relationships: the role of professional distancingNewman, AL; Lings, IN; Gudergan, S; -
Showing results 13 to 28 of 28< previous