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Browsing byAuthorSchwaiger, M
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Showing results 1 to 2 of 2
Issue Date
Title
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2009-01
Do we fully understand the critical success factors of customer satisfaction with industrial goods? - Extending Festge and Schwaiger's model to account for unobserved heterogeneity
Sarstedt, M
;
Schwaiger, M
;
Ringle, C
2009-01
Satisfaction with services: An impact-performance analysis for soccer-fan satisfaction judgements
Sarstedt, M
;
Schwaiger, M
;
Ringle, C
;
Gudergan, S
;
Tojib, D