Browsing byAuthorBeatson, A
Showing results 1 to 9 of 9
| Issue Date | Title | Author(s) |
| 2008-01 | Managing Service Staff as an Organizational Resource: Implications for Customer Service Provision | Gudergan, S; Beatson, A; Lings, IN |
| 2008-01 | Strategic planning and performance: Extending the debate | Rudd, J; Greenley, GE; Beatson, A; Lings, IN |
| 2008-01 | Service staff attitudes, organizational practices and performance drivers | Beatson, A; Lings, IN; Gudergan, S |
| 2008-01 | Employee behaviour and relationship quality: Impact on customers | Beatson, A; Lings, IN; Gudergan, S |
| 2008-01 | The impact of implicit and explicity communcations on service delivery staff | Lings, IN; Beatson, A; Gudergan, S |
| 2006-01 | The impact of internal market orientation on staff service behaviours | Lings, IN; Beatson, A; Gudergan, S; - |
| 2006-01 | The impact of implicit and explicit communications to frontline staff on service delivery | Lings, IN; Gudergan, S; Beatson, A; Kennedy, J; Di Milia, L |
| 2005-01 | An exploration of frontline staff service orientated behaviours | Beatson, A; Lings, IN; Purchase, S |
| 2004-01 | The impact of service orientation on relationship quality and future intentions | Beatson, A; Lings, IN; Wiley, J; Thirkell, P |
