| Issue Date | Title | Author(s) |
| 2010-01 | Am I 'Boverred'? Voice Structures & Related Employee Attitudes In Call Centres | McDonnell, A; Hannif, ZN; Connell, JA; Burgess, J; Barnes, A; Lafferty, G |
| 2009-01 | Australian call centres: Time to search for a new management model? | Connell, JA; Hannif, ZN; Burgess, J |
| 2011-01 | Call centre job functions and the quality of work life: revisiting the job characteristics model | Hannif, ZN; Vo, A |
| 2010-01 | Can perception influence the value of the training & development experience in Call Centre's? | Hannif, ZN; Connell, JA; McDonnell, A; Burgess, J; Barnes, A; Balnave, N; Lafferty, G |
| 2013-01 | Employee Growth and Development in Call Centres: A Comparative Australian Study | Hannif, ZN; Lee, AJ |
| 2005-01 | Employment Issues in Australian Public Sector Call Centres: Differences and Similarities with the Private Sector | Burgess, J; Connell, JA; Hannif, ZN |
| 2011-01 | The Good, the Bad and the Ugly: The Health and Safety of Young Workers | Anderson, D; Hannif, ZN; Lamm, F; Price, R; McDonald, P; Bailey, J; Pini, B |
| 2008-01 | Job Quality - What does it mean, what does it matter? Comparisons between Australia and the UAE | Connell, JA; Burgess, J; Hannif, ZN |
| 2013-10-01 | The reception of Anglo leadership styles in a transforming society: the case of American companies in Vietnam | Vo, A; Hannif, ZN |
| 2013-01 | Teams in call centres: does size make a difference? | Hannif, ZN; McDonnell, A; Connell, JA; Burgess, JK |
| 2012-01 | The Transfer Of Training And Development Practices In Japanese Subsidiaries In Vietnam | Vo, A; Hannif, ZN |
| 2010-01 | Unhealthy work? The policy-practice divide in Australian Call Centres | Hannif, ZN; Lamm, F; Vo, A |
| 2009-01 | Unsafe work? OHS outcomes in Australian Call Centres | Hannif, ZN; Lamm, F; Vo, A |
| 2010-01 | Unsafe/Unhealthy work? OH&S outcomes in Australian Call Centres | Hannif, ZN; Lamm, F; Vo, A |
| 2011-01 | What's Trust Got to Do with it? Perceptions of trust in call centres | Hannif, ZN; Connell, JA; Burgess, J; McDonnell, A; Laneyrie, F; Li, L; Markey, R |
| 2005-01 | When Non-Standard Work Becomes Pecarious - Insights from the New Zealand Call Centre Industry | Hannif, ZN |
| 2011-01 | The working experiences of student migrants in Australia and New Zealand | Anderson, D; Lamare, R; Hannif, ZN; Laneyrie, F; Li, L; Markey, R |
| 2011-01 | The working experiences of student migrants in Australia and New Zealand | Anderson, D; Lamare, R; Hannif, ZN; Price, R; McDonald, P; Bailey, J; Pini, B |
| 2010-01 | Working Time Flexibilities: A Paradox in Call Centres? | Hannif, ZN; McDonnell, A; Connell, JA; Burgess, J |
| 2011-01 | Workplace relationships and perceptions of job quality: what does it matter | Hannif, ZN; Vo, A |
