Browsing byAuthorMcDonnell, A
Showing results 1 to 7 of 7
| Issue Date | Title | Author(s) |
| 2010-01 | Am I 'Boverred'? Voice Structures & Related Employee Attitudes In Call Centres | McDonnell, A; Hannif, ZN; Connell, JA; Burgess, J; Barnes, A; Lafferty, G |
| 2010-01 | Can perception influence the value of the training & development experience in Call Centre's? | Hannif, ZN; Connell, JA; McDonnell, A; Burgess, J; Barnes, A; Balnave, N; Lafferty, G |
| 2014-01-01 | Having "a say": Forms of voice in Australian call centres | McDonnell, A; Connell, J; Hannif, Z; Burgess, J |
| 2014-01-02 | New technology and new workplaces: call centre careers – a growing reality? | Hannif, Z; Connell, J; McDonnell, A; Burgess, J |
| 2013-01 | Teams in call centres: does size make a difference? | Hannif, ZN; McDonnell, A; Connell, JA; Burgess, JK |
| 2011-01 | What's Trust Got to Do with it? Perceptions of trust in call centres | Hannif, ZN; Connell, JA; Burgess, J; McDonnell, A; Laneyrie, F; Li, L; Markey, R |
| 2010-01 | Working Time Flexibilities: A Paradox in Call Centres? | Hannif, ZN; McDonnell, A; Connell, JA; Burgess, J |
