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Browsing byAuthorMcDonnell, A

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Showing results 1 to 7 of 7
Issue DateTitleAuthor(s)
2010-01Am I 'Boverred'? Voice Structures & Related Employee Attitudes In Call CentresMcDonnell, A; Hannif, ZN; Connell, JA; Burgess, J; Barnes, A; Lafferty, G
2010-01Can perception influence the value of the training & development experience in Call Centre's?Hannif, ZN; Connell, JA; McDonnell, A; Burgess, J; Barnes, A; Balnave, N; Lafferty, G
2014-01-01Having "a say": Forms of voice in Australian call centresMcDonnell, A; Connell, J; Hannif, Z; Burgess, J
2014-01-02New technology and new workplaces: call centre careers – a growing reality?Hannif, Z; Connell, J; McDonnell, A; Burgess, J
2013-01Teams in call centres: does size make a difference?Hannif, ZN; McDonnell, A; Connell, JA; Burgess, JK
2011-01What's Trust Got to Do with it? Perceptions of trust in call centresHannif, ZN; Connell, JA; Burgess, J; McDonnell, A; Laneyrie, F; Li, L; Markey, R
2010-01Working Time Flexibilities: A Paradox in Call Centres?Hannif, ZN; McDonnell, A; Connell, JA; Burgess, J
Showing results 1 to 7 of 7
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