Managerial factors that influence the success of knowledge management systems: A systematic literature review

Jackson, T; Shen, J; Nikolic, S; Xia, G

Managerial factors that influence the success of knowledge management systems: A systematic literature review

Jackson, T Shen, J Nikolic, S Xia, G

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Publisher:: Wiley
Publication Type:: Journal Article
Citation:: Knowledge and Process Management, 2020, 27, (2), pp. 77-92
Issue Date:: 2020-04-01

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Field	Value	Language
dc.contributor.author	Jackson, T
dc.contributor.author	Shen, J
dc.contributor.author	Nikolic, S
dc.contributor.author	Xia, G
dc.date.accessioned	2021-02-28T01:06:32Z
dc.date.available	2021-02-28T01:06:32Z
dc.date.issued	2020-04-01
dc.identifier.citation	Knowledge and Process Management, 2020, 27, (2), pp. 77-92
dc.identifier.issn	1092-4604
dc.identifier.issn	1099-1441
dc.identifier.uri	http://hdl.handle.net/10453/146521
dc.description.abstract	© 2020 John Wiley & Sons Ltd The purpose of this research is to remove the ambiguity that clouds the analysis of knowledge management systems (KMSs). This is because of an overall lack of consensus on how KMSs adapt to the new “knowledge explosion” embraced by the booming “Big Data” hype. In this paper, a refreshing synthesis of literature will uncover benefits and identify gaps in current knowledge. These findings will also be of benefit to researchers and industries as it allows for the holistic analysis of a KMS. This systematic literature review collected 54 papers for qualitative analysis. This analysis led to a synthesis of factors evident in the research and how they could be combined and collected as key categories. Once each factor was categorized, the future directions of research was analysed and documented. The primary factors discussed include (a) formal processes, (b) company culture, (c) top-down support, (d) motivation, (e) clear goals, and (f) quality of KMS. This research has created a baseline for the further evaluation of KMSs in the real world.
dc.language	en
dc.publisher	Wiley
dc.relation.ispartof	Knowledge and Process Management
dc.relation.isbasedon	10.1002/kpm.1622
dc.rights	info:eu-repo/semantics/closedAccess
dc.subject	1503 Business and Management
dc.title	Managerial factors that influence the success of knowledge management systems: A systematic literature review
dc.type	Journal Article
utslib.citation.volume	27
utslib.for	1503 Business and Management
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Information, Systems and Modelling
pubs.organisational-group	/University of Technology Sydney
utslib.copyright.status	closed_access	*
dc.date.updated	2021-02-28T01:06:31Z
pubs.issue	2
pubs.publication-status	Published
pubs.volume	27
utslib.citation.issue	2

Abstract:

© 2020 John Wiley & Sons Ltd The purpose of this research is to remove the ambiguity that clouds the analysis of knowledge management systems (KMSs). This is because of an overall lack of consensus on how KMSs adapt to the new “knowledge explosion” embraced by the booming “Big Data” hype. In this paper, a refreshing synthesis of literature will uncover benefits and identify gaps in current knowledge. These findings will also be of benefit to researchers and industries as it allows for the holistic analysis of a KMS. This systematic literature review collected 54 papers for qualitative analysis. This analysis led to a synthesis of factors evident in the research and how they could be combined and collected as key categories. Once each factor was categorized, the future directions of research was analysed and documented. The primary factors discussed include (a) formal processes, (b) company culture, (c) top-down support, (d) motivation, (e) clear goals, and (f) quality of KMS. This research has created a baseline for the further evaluation of KMSs in the real world.

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http://hdl.handle.net/10453/146521