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Issue Date
Title
Author(s)
2005-01
Employment Issues in Australian Public Sector Call Centres: Differences and Similarities with the Private Sector
Burgess, J
;
Connell, JA
;
Hannif, ZN
2013-07-01
Voices from higher up the ladder: Exploring the team leader role in call centres
Mcdonnell, A
;
Connell, J
;
Hannif, Z
;
Burgess, J
2008-01
Job Quality - What does it mean, what does it matter? Comparisons between Australia and the UAE
Connell, JA
;
Burgess, J
;
Hannif, ZN
2010-01
Can perception influence the value of the training & development experience in Call Centre's?
Hannif, ZN
;
Connell, JA
;
McDonnell, A
;
Burgess, J
;
Barnes, A
;
Balnave, N
;
Lafferty, G
2010-01
Working Time Flexibilities: A Paradox in Call Centres?
Hannif, ZN
;
McDonnell, A
;
Connell, JA
;
Burgess, J
2009-01
Australian call centres: Time to search for a new management model?
Connell, JA
;
Hannif, ZN
;
Burgess, J
2008-04-01
Call centres and the quality of work life: Towards a research agenda
Hannif, Z
;
Burgess, J
;
Connell, J
2011-01
What's Trust Got to Do with it? Perceptions of trust in call centres
Hannif, ZN
;
Connell, JA
;
Burgess, J
;
McDonnell, A
;
Laneyrie, F
;
Li, L
;
Markey, R
2014-01-01
Having "a say": Forms of voice in Australian call centres
McDonnell, A
;
Connell, J
;
Hannif, Z
;
Burgess, J
2010-01
Am I 'Boverred'? Voice Structures & Related Employee Attitudes In Call Centres
McDonnell, A
;
Hannif, ZN
;
Connell, JA
;
Burgess, J
;
Barnes, A
;
Lafferty, G
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Industrial Relations
Date issued
3
2010
2
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2005
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2014
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6
Journal Article
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open_access