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2008-01-01
The impact of internet banking on business-customer relationships (are you being self-served?)
Johns, R
;
Perrott, B
2008-01
A Qualitative Understanding of the Impact of Internet Banking in Relationships Between Banks and Commercial Customers
Johns, R
;
Perrott, B
;
Spanjaard, D
;
Denize, S
;
Sharma, N
2017
Transformative service and co-creation for more accessibility
Johns, R
;
Darcy, S
;
Dickson, T
2007-01
The importance of trust in relationship marketing and the impact of self services technologies
Johns, R
;
Perrott, B
;
Thyne, M
;
Deans, K
;
Gnoth, J
2017
Co-creation for greater accessibility
Johns, R
;
Darcy, S
;
Dickson, T
2007-01
A study of SST's in Australian banking from a business perspective - Streams for further research
Johns, R
;
Perrott, B
;
Chapman, R
2016-09-29
We need to change more than pay for executives to do better
Jarvis, W
;
Nikolova, N
;
Johns, R
2016-09-09
Inclusive by design: transformative services and sport-event accessibility
Dickson, TJ
;
Darcy, S
;
Johns, R
;
Pentifallo, C
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