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Issue Date
Title
Author(s)
2008-01
Managing Service Staff as an Organizational Resource: Implications for Customer Service Provision
Gudergan, S
;
Beatson, A
;
Lings, IN
2004-01
Information utilization, marketing planning, and marketing performance: a study of New Zealand manufacturers.
Souchon, AL
;
Cadogan, J
;
Procter, D
;
Lings, IN
;
Wiley, J
;
Thirkell, P
2008-01
Strategic planning and performance: Extending the debate
Rudd, J
;
Greenley, GE
;
Beatson, A
;
Lings, IN
2008-01
Service staff attitudes, organizational practices and performance drivers
Beatson, A
;
Lings, IN
;
Gudergan, S
2008-01
Employee behaviour and relationship quality: Impact on customers
Beatson, A
;
Lings, IN
;
Gudergan, S
2007-01
Employee-Based Brand Equity: Antecedents and Consequences
Supornpraditchai, T
;
Miller, K
;
Lings, IN
;
Jonmundsson, JB
;
Thyne, M
;
Deans, K
;
Gnoth, J
2006-01
The impact of internal market orientation on staff service behaviours
Lings, IN
;
Beatson, A
;
Gudergan, S
;
-
2010-01
Service employee behaviour: The role of compliance and risk taking
Gudergan, S
;
Lings, IN
2008-01
The impact of implicit and explicity communcations on service delivery staff
Lings, IN
;
Beatson, A
;
Gudergan, S
2005-01
How does product congruency moderate the role of identification in purchase intent?
De Souza, D
;
Owen, KM
;
Lings, IN
;
Purchase, S
Results 1-10 of 28 (Search time: 0.192 seconds).
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9
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Wilden, RM
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Newman, AL
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Subject
5
Marketing
2
Business & Management
Date issued
6
2005
6
2006
5
2007
5
2008
2
2004
2
2010
1
2009
1
2013
Has File(s)
28
true
Type
13
Conference Proceeding
9
Journal Article
Copyright Status
11
closed_access
11
open_access