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Issue Date
Title
Author(s)
2010-01
Can perception influence the value of the training & development experience in Call Centre's?
Hannif, ZN
;
Connell, JA
;
McDonnell, A
;
Burgess, J
;
Barnes, A
;
Balnave, N
;
Lafferty, G
2010-01
Working Time Flexibilities: A Paradox in Call Centres?
Hannif, ZN
;
McDonnell, A
;
Connell, JA
;
Burgess, J
2011-01
What's Trust Got to Do with it? Perceptions of trust in call centres
Hannif, ZN
;
Connell, JA
;
Burgess, J
;
McDonnell, A
;
Laneyrie, F
;
Li, L
;
Markey, R
2013-01
Teams in call centres: does size make a difference?
Hannif, ZN
;
McDonnell, A
;
Connell, JA
;
Burgess, JK
2014-01-01
Having "a say": Forms of voice in Australian call centres
McDonnell, A
;
Connell, J
;
Hannif, Z
;
Burgess, J
2010-01
Am I 'Boverred'? Voice Structures & Related Employee Attitudes In Call Centres
McDonnell, A
;
Hannif, ZN
;
Connell, JA
;
Burgess, J
;
Barnes, A
;
Lafferty, G
Results 1-6 of 6 (Search time: 0.011 seconds).
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Industrial Relations
Date issued
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2010
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2014
Has File(s)
6
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Type
3
Conference Proceeding
3
Journal Article
Copyright Status
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