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|2007-01||The Link between Perceived Service Value and Customer Satisfaction||Gudergan, S; Ellis, R|
|2004-01||The effects of globalisation and technology on economic and social organisations||Gudergan, S; Ellis, R|
|2005-01||Social psychological underpinnings of the satisfaction mirror||Ellis, R; Gudergan, S; Johnson, L; Purchase, S|
|2001-01||Through the looking glass:an agency theoretic foundation for the satisfactory mirror||Ellis, R; Gudergan, S; Johnson, L|