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Issue Date
Title
Author(s)
2008-01
Managing Service Staff as an Organizational Resource: Implications for Customer Service Provision
Gudergan, S
;
Beatson, A
;
Lings, IN
2008-01
Strategic planning and performance: Extending the debate
Rudd, J
;
Greenley, GE
;
Beatson, A
;
Lings, IN
2008-01
Service staff attitudes, organizational practices and performance drivers
Beatson, A
;
Lings, IN
;
Gudergan, S
2008-01
Employee behaviour and relationship quality: Impact on customers
Beatson, A
;
Lings, IN
;
Gudergan, S
2006-01
The impact of internal market orientation on staff service behaviours
Lings, IN
;
Beatson, A
;
Gudergan, S
;
-
2010-01
Service employee behaviour: The role of compliance and risk taking
Gudergan, S
;
Lings, IN
2008-01
The impact of implicit and explicity communcations on service delivery staff
Lings, IN
;
Beatson, A
;
Gudergan, S
2009-01
The effects of sensing and seizing of market opportunities and reconfiguring activities on the organisational resource base
Wilden, RM
;
Gudergan, S
;
Lings, IN
;
Tojib, D
2007-01
The Effect of Innovation on Service Base Customer Club Performance: Empirical Insights
Cox, DJ
;
Gudergan, S
;
Lings, IN
;
Engilbertsson, H
2005-01
A social capital perspective on customer club performance: empirical insights
Cox, DJ
;
Gudergan, S
;
Lings, IN
;
Purchase, S
Results 1-10 of 20 (Search time: 0.015 seconds).
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Gudergan, S
7
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5
Wilden, RM
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Newman, AL
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Greenley, GE
1
Nielsen, BB
1
Rudd, J
Subject
5
Marketing
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Business & Management
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2006
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2008
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2005
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2013
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20
true
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9
Journal Article
8
Conference Proceeding
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9
closed_access
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open_access