Browsing by Author "Burgess John"

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Browsing by Author "Burgess John"

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  • Burgess John; Hannif Zeenobiyah; Connell Julia (International Employment Relations Association, 2009)
    As businesses restructure their operations the number of call centres is growing through ICT developments. Indeed the ACTU (2002) have argued that call centres are well placed to represent an e-commerce gateway for many ...