Adoption of technologies in industrial after-sales services across cultures

DSpace/Manakin Repository

Search OPUS


Advanced Search

Browse

My Account

Show simple item record

dc.contributor.author Gudergan, S
dc.date.accessioned 2010-05-28T09:54:05Z
dc.date.issued 2010-01
dc.identifier.citation International Journal of Services Technology and Management, 2010, 14 (2/3), pp. 250 - 258
dc.identifier.issn 1460-6720
dc.identifier.other C1 en_US
dc.identifier.uri http://hdl.handle.net/10453/10097
dc.description.abstract The use of information and communication technologies in the provision of industrial after-sales services is of increasing importance. In this paper, we examine the impact of cultural factors on the adoption of such technologies in the after-sales setting. Drawing upon theories of technology adoption and aspects of culture, we propose that three dimensions of culture individualism, power distance and uncertainty avoidance affect the adoption of technology in industrial after-sales services. Moreover, we propose that the more individualistic people are, the more they will avoid uncertainty and that where the power distance between people is greater, the adoption of new technologies in industrial after-sales services will be lower.
dc.publisher Inderscience Publishers
dc.relation.isbasedon 10.1504/IJSTM.2010.034331
dc.title Adoption of technologies in industrial after-sales services across cultures
dc.type Journal Article
dc.parent International Journal of Services Technology and Management
dc.journal.volume 2/3
dc.journal.volume 14
dc.journal.number 2/3 en_US
dc.publocation Olney, UK en_US
dc.identifier.startpage 250 en_US
dc.identifier.endpage 258 en_US
dc.cauo.name BUS.School of Marketing en_US
dc.conference Verified OK en_US
dc.for 1503 Business and Management
dc.personcode 990862
dc.percentage 100 en_US
dc.classification.name Business and Management en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom en_US
dc.date.activity en_US
dc.location.activity en_US
dc.description.keywords technology adoption; culture; industrial after-sales services; communication en_US
dc.description.keywords technology adoption
dc.description.keywords culture
dc.description.keywords industrial after-sales services
dc.description.keywords communication
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Business
pubs.organisational-group /University of Technology Sydney/Faculty of Business/School of Marketing
utslib.copyright.status Closed Access
utslib.copyright.date 2015-04-15 12:17:09.805752+10
utslib.collection.history Closed (ID: 3)


Files in this item

This item appears in the following Collection(s)

Show simple item record