A framework for delivering personalized e-government services from a citizen-centric approach

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dc.contributor.author Al-Hassan, M
dc.contributor.author Lu, H
dc.contributor.author Lu, J
dc.date.accessioned 2010-07-15T07:28:36Z
dc.date.issued 2009
dc.identifier.citation iiWAS2009 - The 11th International Conference on Information Integration and Web-based Applications and Services, 2009, pp. 436 - 440
dc.identifier.isbn 9781605586601
dc.identifier.other E1 en_US
dc.identifier.uri http://hdl.handle.net/10453/12914
dc.description.abstract E-government is becoming more attentive towards providing intelligent personalized online services to citizens so that citizens can receive better services with less time and effort. This paper proposes a new conceptual framework for delivering personalized e-government services to citizens from a citizen-centric approach, called Pe-Gov service framework. This framework outlines the main components and their interconnections. Detailed explanations about these components are given and the special features of this framework are highlighted. The Pe-Gov framework has the potential to outperform the existing e-Gov service systems as illustrated by two real life examples. © 2010 ACM.
dc.relation.hasversion Accepted manuscript version en_US
dc.relation.isbasedon 10.1145/1806338.1806419
dc.rights © ACM 2009. This is the author's version of the work. It is posted here by permission of ACM for your personal use. Not for redistribution. The definitive version was published in Proceedings of the 11th International Conference on Information Integration and Web-based Applications & Services (iiWAS2009), 2009 http://doi.acm.org/10.1145/1806338.1806419 en_US
dc.title A framework for delivering personalized e-government services from a citizen-centric approach
dc.type Conference Proceeding
dc.parent iiWAS2009 - The 11th International Conference on Information Integration and Web-based Applications and Services
dc.journal.number en_US
dc.publocation Austria en_US
dc.publocation Austria
dc.publocation Austria
dc.publocation Austria
dc.identifier.startpage 434 en_US
dc.identifier.endpage 438 en_US
dc.cauo.name FEIT.School of Software en_US
dc.conference Verified OK en_US
dc.conference Information Integration and Web-based Applications and Services
dc.conference Information Integration and Web-based Applications and Services
dc.conference Information Integration and Web-based Applications and Services
dc.for 080612 Interorganisational Information Systems and Web Services
dc.personcode 000516
dc.personcode 001038
dc.percentage 100 en_US
dc.classification.name Interorganisational Information Systems and Web Services en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom Information Integration and Web-based Applications and Services en_US
dc.date.activity 20091214 en_US
dc.date.activity 2009-12-14
dc.date.activity 2009-12-14
dc.date.activity 2009-12-14
dc.location.activity Kuala Lumpur, Malaysia en_US
dc.location.activity Kuala Lumpur, Malaysia
dc.location.activity Kuala Lumpur, Malaysia
dc.location.activity Kuala Lumpur, Malaysia
dc.description.keywords Citizen-centric, e-government services, Personalization, User profile, Framework en_US
dc.description.keywords Citizen-centric, e-government services, Personalization, User profile, Framework
dc.description.keywords Citizen-centric, e-government services, Personalization, User profile, Framework
dc.description.keywords Citizen-centric, e-government services, Personalization, User profile, Framework
dc.description.keywords citizen-centric
dc.description.keywords e-government services
dc.description.keywords framework
dc.description.keywords personalization
dc.description.keywords user profile
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group /University of Technology Sydney/Faculty of Engineering and Information Technology/School of Software
pubs.organisational-group /University of Technology Sydney/Strength - Quantum Computation and Intelligent Systems


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