A framework for delivering personalized e-government services from a citizen-centric approach

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dc.contributor.author Al-Hassan, M
dc.contributor.author Lu, H
dc.contributor.author Lu, J
dc.date.accessioned 2010-07-15T07:28:36Z
dc.date.issued 2009
dc.identifier.citation iiWAS2009 - The 11th International Conference on Information Integration and Web-based Applications and Services, 2009, pp. 436 - 440
dc.identifier.isbn 9781605586601
dc.identifier.other E1 en_US
dc.identifier.uri http://hdl.handle.net/10453/12914
dc.description.abstract E-government is becoming more attentive towards providing intelligent personalized online services to citizens so that citizens can receive better services with less time and effort. This paper proposes a new conceptual framework for delivering personalized e-government services to citizens from a citizen-centric approach, called Pe-Gov service framework. This framework outlines the main components and their interconnections. Detailed explanations about these components are given and the special features of this framework are highlighted. The Pe-Gov framework has the potential to outperform the existing e-Gov service systems as illustrated by two real life examples. © 2010 ACM.
dc.relation.hasversion Accepted manuscript version en_US
dc.relation.isbasedon 10.1145/1806338.1806419
dc.title A framework for delivering personalized e-government services from a citizen-centric approach
dc.type Conference Proceeding
dc.parent iiWAS2009 - The 11th International Conference on Information Integration and Web-based Applications and Services
dc.journal.number en_US
dc.publocation Austria en_US
dc.identifier.startpage 434 en_US
dc.identifier.endpage 438 en_US
dc.cauo.name FEIT.School of Software en_US
dc.conference Verified OK en_US
dc.conference Information Integration and Web-based Applications and Services
dc.for 080612 Interorganisational Information Systems and Web Services
dc.personcode 000516
dc.personcode 001038
dc.percentage 100 en_US
dc.classification.name Interorganisational Information Systems and Web Services en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom Information Integration and Web-based Applications and Services en_US
dc.date.activity 20091214 en_US
dc.date.activity 2009-12-14
dc.location.activity Kuala Lumpur, Malaysia en_US
dc.description.keywords citizen-centric
dc.description.keywords e-government services
dc.description.keywords framework
dc.description.keywords personalization
dc.description.keywords user profile
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group /University of Technology Sydney/Faculty of Engineering and Information Technology/School of Software
pubs.organisational-group /University of Technology Sydney/Strength - Quantum Computation and Intelligent Systems
utslib.copyright.status Open Access
utslib.copyright.date 2015-04-15 12:23:47.074767+10
pubs.consider-herdc true
utslib.collection.history General (ID: 2)
utslib.collection.history School of Software (ID: 337)


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