A system for monitoring quality standards in the provision of non-prescription medicines from Australian community pharmacies

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dc.contributor.author Benrimoj, SI
dc.contributor.author Werner, JB
dc.contributor.author Raffaele, C
dc.contributor.author Roberts, AS
dc.date.accessioned 2012-02-10T06:09:36Z
dc.date.issued 2008-04
dc.identifier.citation Pharmacy World and Science, 2008, 30 (2), pp. 147 - 153
dc.identifier.issn 0928-1231
dc.identifier.other C1UNSUBMIT en_US
dc.identifier.uri http://hdl.handle.net/10453/17071
dc.description.abstract There is a growing trend, globally, for consumers to self-medicate with non-prescription medications for common ailments. Pharmacists and pharmacy assistants are thought to be in a unique position to support consumers' purchases of these medicines through the application of knowledge and skills, in an environment in which safety and quality remains paramount. Standards of practice have been developed by the profession to address the provision of these medicines, using a consumer-focused and risk management approach. The application of these standards has been monitored since 2002, by the Quality Care Pharmacy Support Centre (QCPSC), created as a joint venture between the University and the Pharmacy Guild of Australia. The establishment of the QCPSC has allowed the development of a system to monitor and improve the application of standards for the provision of non-prescription medicines to consumers in community pharmacies in Australia. This system is unique in two aspects. The first is the use of pseudo-patient methodology, also called "mystery shoppers", "pseudo-customers" and "simulated patients", for the purpose of both assessment and quality improvement. The second unique aspect is the capturing of data based on assessments of behaviour in practice environments. To date, the centre has conducted 14,738 standards maintenance assessment (SMA) visits, involving over 4,200 pharmacies across all states and territories in Australia. The data generated by such a system create a feedback mechanism for policy decision-making in the area of Quality Use of Medicines (QUM) for non-prescription medicines, which is of critical importance to the health and safety of consumers. © 2007 Springer Science+Business Media B.V.
dc.language eng
dc.relation.isbasedon 10.1007/s11096-007-9162-7
dc.subject Australia, Community pharmacy, Non-prescription medicines, OTC, Pseudo-patient, Quality assurance, Australia, community pharmacy, non-prescription medicines, OTC, pseudo-patient, quality assurance, Humans, Counseling, Professional-Patient Relations, Community Pharmacy Services, Pharmacists' Aides, Pharmacists, Nonprescription Drugs, Quality Indicators, Health Care, Management Audit, Guideline Adherence, Process Assessment (Health Care), Professional Competence, Quality Assurance, Health Care, Patient Simulation, Australia, Australia, Community Pharmacy Services, Counseling, Guideline Adherence, Humans, Management Audit, Nonprescription Drugs, Patient Simulation, Pharmacists, Pharmacists' Aides, Process Assessment (Health Care), Professional Competence, Professional-Patient Relations, Quality Assurance, Health Care, Quality Indicators, Health Care, Simulated Patients, Pharmacology & Pharmacy
dc.subject Australia; Community pharmacy; Non-prescription medicines; OTC; Pseudo-patient; Quality assurance; Australia; community pharmacy; non-prescription medicines; OTC; pseudo-patient; quality assurance; Humans; Counseling; Professional-Patient Relations; Community Pharmacy Services; Pharmacists' Aides; Pharmacists; Nonprescription Drugs; Quality Indicators, Health Care; Management Audit; Guideline Adherence; Process Assessment (Health Care); Professional Competence; Quality Assurance, Health Care; Patient Simulation; Australia; Australia; Community Pharmacy Services; Counseling; Guideline Adherence; Humans; Management Audit; Nonprescription Drugs; Patient Simulation; Pharmacists; Pharmacists' Aides; Process Assessment (Health Care); Professional Competence; Professional-Patient Relations; Quality Assurance, Health Care; Quality Indicators, Health Care; Simulated Patients; Pharmacology & Pharmacy
dc.title A system for monitoring quality standards in the provision of non-prescription medicines from Australian community pharmacies
dc.type Journal Article
dc.parent Pharmacy World and Science
dc.journal.volume 2
dc.journal.volume 30
dc.journal.number 2 en_US
dc.publocation Dordrecht en_US
dc.identifier.startpage 147 en_US
dc.identifier.endpage 153 en_US
dc.cauo.name SCI.Medical and Molecular Biosciences en_US
dc.conference Verified OK en_US
dc.for 1115 Pharmacology and Pharmaceutical Sciences
dc.personcode 111638 en_US
dc.personcode 0000065695 en_US
dc.personcode 0000065701 en_US
dc.personcode 0000018710 en_US
dc.percentage 100 en_US
dc.classification.name Pharmacology and Pharmaceutical Sciences en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom en_US
dc.date.activity en_US
dc.location.activity 2008 en_US
dc.description.keywords Simulated Patients en_US
dc.description.keywords Humans
dc.description.keywords Professional-Patient Relations
dc.description.keywords Counseling
dc.description.keywords Professional Competence
dc.description.keywords Patient Simulation
dc.description.keywords Pharmacists' Aides
dc.description.keywords Pharmacists
dc.description.keywords Community Pharmacy Services
dc.description.keywords Management Audit
dc.description.keywords Guideline Adherence
dc.description.keywords Process Assessment (Health Care)
dc.description.keywords Quality Assurance, Health Care
dc.description.keywords Quality Indicators, Health Care
dc.description.keywords Australia
dc.description.keywords Nonprescription Drugs
dc.description.keywords Australia
dc.description.keywords Community pharmacy
dc.description.keywords Non-prescription medicines
dc.description.keywords OTC
dc.description.keywords Pseudo-patient
dc.description.keywords Quality assurance
dc.description.keywords Australia
dc.description.keywords Community pharmacy
dc.description.keywords Non-prescription medicines
dc.description.keywords OTC
dc.description.keywords Pseudo-patient
dc.description.keywords Quality assurance
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Graduate School of Health
pubs.organisational-group /University of Technology Sydney/Strength - Health Services and Practice Research


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