General practice as a fortress - occupational violence and general practice receptionists.

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dc.contributor.author Magin, P
dc.contributor.author Joyce, T
dc.contributor.author Adams, J
dc.contributor.author Goode, S
dc.contributor.author Cotter, G
dc.date.accessioned 2012-02-10T06:09:42Z
dc.date.issued 2010-11
dc.identifier.citation Australian family physician, 2010, 39 (11), pp. 854 - 856
dc.identifier.issn 0300-8495
dc.identifier.other C1UNSUBMIT en_US
dc.identifier.uri http://hdl.handle.net/10453/17104
dc.description.abstract BACKGROUND: Occupational violence is well documented among general practice receptionists, who are singularly vulnerable because they are placed in the general practice 'frontline'. One response to this threat has been to physically isolate reception staff from waiting room patients by having a perspex shield at the reception desk and a locked door between waiting room and staff areas. METHOD: A qualitative study employing semistructured interviews, an inductive approach and a thematic analysis. The study explored the experiences and perceptions of three receptionists who work in a practice with a perspex and lockdown system, and 16 who work in practices without these. RESULTS: Receptionists were universally positive about the safety measures for reducing risk. But there was also a view that these safety measures potentially compromise the feeling of a practice being patient centred by alienating patients from staff and, paradoxically, increasing levels of patient violence and staff fearfulness. DISCUSSION: These safety measures, while viewed positively by receptionists, may have adverse effects on patient-staff relationships and exacerbate violence and increase staff fearfulness.
dc.format Print
dc.language eng
dc.title General practice as a fortress - occupational violence and general practice receptionists.
dc.type Journal Article
dc.parent Australian family physician
dc.journal.volume 11
dc.journal.volume 39
dc.journal.number 11 en_US
dc.publocation South Melbourne, Australia en_US
dc.publocation Italy
dc.identifier.startpage 854 en_US
dc.identifier.endpage 856 en_US
dc.cauo.name FOH.Faculty of Health en_US
dc.conference Verified OK en_US
dc.conference Structural Engineers World Congress
dc.for 1117 Public Health and Health Services
dc.personcode 112076
dc.percentage 100 en_US
dc.classification.name Public Health and Health Services en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom en_US
dc.date.activity en_US
dc.date.activity 2011-04-04
dc.location.activity ISI:000284389500018 en_US
dc.location.activity Como, Italy
dc.description.keywords Humans
dc.description.keywords Occupational Exposure
dc.description.keywords Risk Reduction Behavior
dc.description.keywords Occupational Health
dc.description.keywords Workplace
dc.description.keywords Violence
dc.description.keywords Medical Receptionists
dc.description.keywords New South Wales
dc.description.keywords General Practitioners
dc.description.keywords Qualitative Research
dc.description.keywords Practice Management, Medical
dc.description.keywords Primary Health Care
dc.description.keywords Risk Factors
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Health
pubs.organisational-group /University of Technology Sydney/Strength - Health Services and Practice Research
utslib.copyright.status Closed Access
utslib.copyright.date 2015-04-15 12:17:09.805752+10
pubs.consider-herdc false
utslib.collection.history Closed (ID: 3)


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