What drives the choice of a third party logistics provider?

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dc.contributor.author Anderson, EJ
dc.contributor.author Coltman, T
dc.contributor.author Devinney, TM
dc.contributor.author Keating, B
dc.date.accessioned 2012-02-28T06:55:57Z
dc.date.issued 2011-01
dc.identifier.citation Journal of Supply Chain Management, 2011, 47 (2), pp. 97 - 115
dc.identifier.issn 1523-2409
dc.identifier.other C1 en_US
dc.identifier.uri http://hdl.handle.net/10453/17392
dc.description.abstract It is generally believed that companies choose supply chain partners on the basis of their distinctive value propositions a fact one would also expect holds true when companies choose a logistics service provider. However, faced with the complexities of varied customer demands, it can be difficult for logistics service companies to obtain an effective understanding of how customers differentially value the service components they offer. In this paper, we address this issue by identifying the factors that are important in a customers choice of a logistics service provider. Using stated choice methods we explore the relative importance of seven service attributes using a sample of 309 managers with a central role in purchasing logistics services across a range of industries and countries. The results reveal that three distinct decision models populate our data where the preferences for different logistics service attributes such as price and delivery performance vary greatly between customer groups represented by these models. Strategically, our findings provide themanagement of a third-party logistics provider with a logical starting point from which to determine the goals that are set for their operations, particularly in choosing the customer segments to service.
dc.publisher Wiley-Blackwell Publishing, Inc.
dc.relation.isbasedon 10.1111/j.1745-493X.2011.03223.x
dc.title What drives the choice of a third party logistics provider?
dc.type Journal Article
dc.description.version Published
dc.parent Journal of Supply Chain Management
dc.journal.volume 2
dc.journal.volume 47
dc.journal.number 2 en_US
dc.publocation USA en_US
dc.identifier.startpage 97 en_US
dc.identifier.endpage 115 en_US
dc.cauo.name BUS.School of Marketing en_US
dc.conference Verified OK en_US
dc.for 150309 Logistics and Supply Chain Management
dc.personcode 034842
dc.percentage 100 en_US
dc.classification.name Logistics and Supply Chain Management en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom en_US
dc.date.activity en_US
dc.location.activity en_US
dc.description.keywords third-party logistics; customer service; supplier selection; survey methods; discrete choice modeling. en_US
dc.description.keywords Social Sciences
dc.description.keywords Science & Technology
dc.description.keywords Life Sciences & Biomedicine
dc.description.keywords Education, Scientific Disciplines
dc.description.keywords Nursing
dc.description.keywords Education & Educational Research
dc.description.keywords NURSING, SCI
dc.description.keywords NURSING, SSCI
dc.description.keywords Academic performance
dc.description.keywords Accelerated graduate entry nursing students
dc.description.keywords English as a Second Language (ESL)
dc.description.keywords Learning preference
dc.description.keywords COLLEGE-STUDENTS
dc.description.keywords DEGREE PROGRAM
dc.description.keywords 2ND-LANGUAGE
dc.description.keywords ENGLISH
dc.description.keywords AGE
dc.description.keywords SCIENCES
dc.description.keywords STYLES
dc.description.keywords MODE
dc.description.keywords third-party logistics
dc.description.keywords customer service
dc.description.keywords supplier selection
dc.description.keywords survey methods
dc.description.keywords discrete choice modeling.
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Business
pubs.organisational-group /University of Technology Sydney/Faculty of Business/School of Marketing
pubs.organisational-group /University of Technology Sydney/Strength - Management and Organisation Studies
utslib.copyright.status Closed Access
utslib.copyright.date 2015-04-15 12:17:09.805752+10
utslib.collection.history Closed (ID: 3)

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