Impossible choices: complexity and dissatisfaction in the telecommunications consumer-service provider relationship

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dc.contributor.author Lally, E
dc.contributor.author Rowe, D
dc.contributor.editor Papandrea, F
dc.contributor.editor Armstrong, M
dc.date.accessioned 2012-03-14T07:42:41Z
dc.date.issued 2009-01
dc.identifier.citation Record of the Communications Policy & Research Forum 2009, 2009, pp. 330 - 345
dc.identifier.isbn 978-0-9804344-2-2
dc.identifier.other E1UNSUBMIT en_US
dc.identifier.uri http://hdl.handle.net/10453/17632
dc.description.abstract While competition and technological innovation in the telecommunications sector have brought an ever-expanding array of choices to consumers, it has come at the cost of a proliferating confusion of features, options, pricing and usage monitoring arrangements. 1 Broadband-enabling and the trend towards converged devices with software-based applications, such as the iPhone and other `smart devices, add further complications and extend the web of interrelationships between networks, devices, software and content. Telecommunications consumers now confront a heretofore unimaginable level of complexity, and often feel overwhelmed by the volume of information available for them to use in making purchase and service decisions. The increasing volume of complaints reported by the Telecommunications Industry Ombudsman is causing considerable concern among consumer bodies, regulators and the industry itself.
dc.publisher Network Insight Institute
dc.title Impossible choices: complexity and dissatisfaction in the telecommunications consumer-service provider relationship
dc.type Conference Proceeding
dc.parent Record of the Communications Policy & Research Forum 2009
dc.journal.number en_US
dc.publocation Sydney en_US
dc.identifier.startpage 330 en_US
dc.identifier.endpage 345 en_US
dc.cauo.name FASS.Faculty of Arts and Social Sciences en_US
dc.conference Verified OK en_US
dc.conference Communications Policy and Research Forum
dc.for 160503 Communications and Media Policy
dc.personcode 107032
dc.percentage 100 en_US
dc.classification.name Communications and Media Policy en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom Communications Policy and Research Forum en_US
dc.date.activity 20091119 en_US
dc.date.activity 2009-11-19
dc.location.activity University of Technology, Sydney en_US
dc.description.keywords NA en_US
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group /University of Technology Sydney/Strength - Creative Practices and the Cultural Economy
utslib.copyright.status Closed Access
utslib.copyright.date 2015-04-15 12:17:09.805752+10
utslib.collection.history Closed (ID: 3)


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