Human capital enhancing HRM systems and frontline employees in Australian manufacturing SMEs

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dc.contributor.author Teo, ST
dc.contributor.author Le Clerc, M
dc.contributor.author Galang, M
dc.date.accessioned 2012-10-12T03:36:18Z
dc.date.issued 2011-01
dc.identifier.citation International Journal Of Human Resource Management, 2011, 22 (12), pp. 2522 - 2538
dc.identifier.issn 0958-5192
dc.identifier.other E1 en_US
dc.identifier.uri http://hdl.handle.net/10453/19157
dc.description.abstract The current study seeks to answer a number of key questions concerning the strategic management of frontline employees (e.g. individuals who do not occupy an executive, managerial or The current study seeks to answer a number of key questions concerning the strategic management of frontline employees (e.g. individuals who do not occupy an executive, managerial or supervisory role in functions such as production, maintenance, service and clerical functions) and their contributions towards the performance of small- and medium-sized manufacturing firms in Australia. This study adopts a human capital perspective to examine the employee and organisational performance of small and medium enterprises (SMEs) in Australia. We were also interested in seeking to examine the presence of the human resource management (HRM) function of SMEs in Australia and their contribution towards employee and firm performance. Findings from the partial least square analysis identified the antecedents and consequences of a human capital enhancing (HCE) approach for the strategic HRM of frontline employees in Australias manufacturing industry. Strategic orientations of small- and medium-sized manufacturing firms mediate the contribution of the HRM function in adopting a set of HCE HRM systems. HCE HRM system was found to have a direct and indirect impact on manufacturing performance outcomes. Frontline employees performance was found to mediate the impact of HCE HRM system on manufacturing performance outcomes. Theoretical and practical implications are discussed in relation to the management of frontline employees in enhancing perceived employee and manufacturing performance.
dc.publisher Taylor and Francis
dc.relation.isbasedon 10.1080/09585192.2011.588034
dc.subject Australia, frontline employees, human capital enhancing HRM, small- and medium-sized firms, strategic HRM, Industrial Relations, 1503 Business And Management, 1505 Marketing
dc.subject Australia; frontline employees; human capital enhancing HRM; small- and medium-sized firms; strategic HRM; Industrial Relations
dc.title Human capital enhancing HRM systems and frontline employees in Australian manufacturing SMEs
dc.type Journal Article
dc.parent International Journal Of Human Resource Management
dc.journal.volume 12
dc.journal.volume 22
dc.journal.number en_US
dc.publocation United States en_US
dc.identifier.startpage 513 en_US
dc.identifier.endpage 514 en_US
dc.cauo.name FEIT.Faculty of Engineering & Information Technology en_US
dc.conference Verified OK en_US
dc.for 1503 Business and Management
dc.for 1503 Business And Management
dc.for 1505 Marketing
dc.personcode 10370260 en_US
dc.percentage 100 en_US
dc.classification.name Information Systems en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom International Conference on Machine Learning and Computing en_US
dc.date.activity 20110226 en_US
dc.location.activity Singapore, Singapore en_US
dc.description.keywords Aesthetics; Interaction; Interface Design en_US
dc.description.keywords Australia
dc.description.keywords frontline employees
dc.description.keywords human capital enhancing HRM
dc.description.keywords small- and medium-sized firms
dc.description.keywords strategic HRM
dc.staffid en_US
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Business
pubs.organisational-group /University of Technology Sydney/Faculty of Business/School of Management
utslib.copyright.status Closed Access
utslib.copyright.date 2015-04-15 12:17:09.805752+10
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utslib.collection.history Closed (ID: 3)


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