Can existing usability techniques prevent tomorrow's usability problems?

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dc.contributor.author Harkema, C
dc.contributor.author Harkema, C
dc.contributor.author Luyk, I
dc.contributor.author Luyk, I
dc.contributor.author Dorst, K
dc.contributor.author Dorst, K
dc.contributor.author Brombacher, A
dc.contributor.author Brombacher, A
dc.contributor.editor Culley, SJ
dc.contributor.editor Culley, SJ
dc.contributor.editor Hicks, BJ
dc.contributor.editor Hicks, BJ
dc.contributor.editor McAloone, TC
dc.contributor.editor McAloone, TC
dc.contributor.editor Howard, TJ
dc.contributor.editor Howard, TJ
dc.contributor.editor Dong, A
dc.contributor.editor Dong, A
dc.date.accessioned 2012-10-12T03:36:50Z
dc.date.issued 2011-01
dc.date.issued 2011-01
dc.identifier.citation Proceedings of the 18th International Conference on Engineering Design (ICED11), Vol. 10, 2011, pp. 1 - 10
dc.identifier.citation Proceedings of the 18th International Conference on Engineering Design (ICED11), Vol. 10, 2011, pp. 1 - 10
dc.identifier.isbn 978-1-904670-30-8
dc.identifier.isbn 978-1-904670-30-8
dc.identifier.other E1 en_US
dc.identifier.uri http://hdl.handle.net/10453/19369
dc.description.abstract Product usability is a product quality that ensures efficient and effective products which satisfy users. In spite of the many usability techniques that are available many users still experience usability problems when using electronic products. In this paper we present two studies that explore the (mis)match between the types of uncertainty addressed by existing usability techniques and the types of uncertainty in the product development process that can eventually result in usability problems. To explore this (mis)match, two studies are presented. The first study is to discover which usability techniques are used in practice to retrieve usability information to address the different types of uncertainty. The second study is a case study in product development practice which explores the types of uncertainty that causes the usability problems of a specific product. The overall contribution of this paper is that it offers greater insight into how usability techniques (do not) address uncertainty in the product development process.
dc.description.abstract Product usability is a product quality that ensures efficient and effective products which satisfy users. In spite of the many usability techniques that are available many users still experience usability problems when using electronic products. In this paper we present two studies that explore the (mis)match between the types of uncertainty addressed by existing usability techniques and the types of uncertainty in the product development process that can eventually result in usability problems. To explore this (mis)match, two studies are presented. The first study is to discover which usability techniques are used in practice to retrieve usability information to address the different types of uncertainty. The second study is a case study in product development practice which explores the types of uncertainty that causes the usability problems of a specific product. The overall contribution of this paper is that it offers greater insight into how usability techniques (do not) address uncertainty in the product development process.
dc.format Ryan Stoker
dc.format Ryan Stoker
dc.publisher The Design Society
dc.publisher The Design Society
dc.subject Awareness, Decision-making, Uncertainty, Usability, Usability problems, Usability techniques
dc.subject Awareness, Decision-making, Uncertainty, Usability, Usability problems, Usability techniques
dc.subject Awareness; Decision-making; Uncertainty; Usability; Usability problems; Usability techniques
dc.subject Awareness; Decision-making; Uncertainty; Usability; Usability problems; Usability techniques
dc.title Can existing usability techniques prevent tomorrow's usability problems?
dc.title Can existing usability techniques prevent tomorrow's usability problems?
dc.type Conference Proceeding
dc.type Conference Proceeding
dc.parent Proceedings of the 18th International Conference on Engineering Design (ICED11), Vol. 10
dc.parent Proceedings of the 18th International Conference on Engineering Design (ICED11), Vol. 10
dc.journal.number en_US
dc.publocation Scotland, UK en_US
dc.publocation Scotland, UK
dc.publocation Scotland, UK
dc.identifier.startpage 1 en_US
dc.identifier.endpage 10 en_US
dc.cauo.name DAB.Faculty of Design, Architecture and Building en_US
dc.conference Verified OK en_US
dc.conference ICED
dc.conference ICED
dc.for 1203 Design Practice and Management
dc.for 1203 Design Practice and Management
dc.personcode 0000076822 en_US
dc.personcode 0000076817 en_US
dc.personcode 997799 en_US
dc.personcode 0000076823 en_US
dc.percentage 100 en_US
dc.classification.name Design Practice and Management en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom ICED en_US
dc.date.activity 20110815 en_US
dc.date.activity 2011-08-15
dc.date.activity 2011-08-15
dc.location.activity Copenhagen, Denmark en_US
dc.location.activity Copenhagen, Denmark
dc.location.activity Copenhagen, Denmark
dc.description.keywords Awareness; Decision-making; Uncertainty; Usability; Usability problems; Usability techniques en_US
dc.description.keywords Awareness
dc.description.keywords Awareness
dc.description.keywords Decision-making
dc.description.keywords Decision-making
dc.description.keywords Uncertainty
dc.description.keywords Uncertainty
dc.description.keywords Usability
dc.description.keywords Usability
dc.description.keywords Usability problems
dc.description.keywords Usability problems
dc.description.keywords Usability techniques
dc.description.keywords Usability techniques
dc.staffid en_US
pubs.embargo.period Not known
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Design, Architecture and Building
pubs.organisational-group /University of Technology Sydney/Faculty of Design, Architecture and Building
pubs.organisational-group /University of Technology Sydney/Strength - Contemporary Design Practice
pubs.organisational-group /University of Technology Sydney/Strength - Contemporary Design Practice


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