Browsing UTS PhD & Masters Theses by Subject "Customer relations."

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Browsing UTS PhD & Masters Theses by Subject "Customer relations."

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  • Daniel, Kerry (1998)
    Customer contact personnel (CCP) are recognised as a key determinant in the attainment of customer satisfaction and service quality. While they are readily acknowledged as often representing the service in the eyes of the ...
  • Sukara, Brett (2012)
    Competitiveness of organisations and in particular resource-based organisations such as supply chain companies which are operating as part of a network could be improved by reducing or eliminating gaps between their ...
  • Lin, Hua (2013)
    Electronic Customer Relationship Management (eCRM), and analytical eCRM in particular, is currently one of the most active research topics in the area of customer marketing and customer analytics. The goal of this research ...