Navigating the change process: The experience of, and ways forward for, facility managers in the residential aged care industry

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dc.contributor Shanley, Christopher Gerard en_AU 2007-03-14T01:53:25Z 2012-12-15T03:51:26Z 2007-03-14T01:53:25Z 2012-12-15T03:51:26Z 2005
dc.description University of Technology, Sydney. Faculty of Education.
dc.description.abstract The residential aged care industry in Australia has been undergoing change on multiple fronts since the introduction of the Aged Care Act 1997. Some of the sources of this change have been new regulatory systems such as accreditation and certification, concerns about financial viability, problems with recruitment and retention of staff, new models of care and increasing acuity of care provided. Facility Managers of aged care homes are at the forefront of managing these changes. In spite of their central position within the industry, there has been almost no research on the general role and functions of Facility Managers and even less that focuses on their role in the management of change. Using a constructivist methodology, this study set out to address this lack of research and to develop a range of practical proposals concerning the management of change in the sector. The research questions the study sought to answer were: 1. How is the role of managing change perceived and understood within the overall role of Facility Managers? 2. How is the role of managing change approached by Facility Managers? 3. How do Facility Managers learn to manage change? 4. Do Facility Managers need to be supported in their efforts to manage change and, if so, how should that support be provided, and by whom? Data for the project came from one-to-one interviews with two groups: a randomly chosen cross-section of Facility Managers and a purposive sample of senior stakeholders within the sector. Thematic analysis was used to draw out patterns and themes in the interview transcripts, and to develop interpretations and connections to the literature. The study found that there is not a clear understanding of how the management of change fits into the role of Facility Managers, and that the management of change is an issue that is in the background of management thinking and practice in the sector. The change management aspects of the Facility Manager's role have been largely ignored or taken for granted. This can lead to stress on the individual manager as well as reducing the effectiveness of the change process. There are many ways that Facility Managers can be better supported in the management of change, and the study presents a number of proposals to help achieve this. These focus on general principles and competencies underlying the management of change, an analytical model of change management, and management development practices supporting the management of change. en_AU
dc.format.extent 187149 bytes
dc.format.extent 1686967 bytes
dc.format.mimetype application/pdf
dc.language en en_AU
dc.language.iso en_AU
dc.rights en_AU
dc.rights Copyright Chris Shanley en_AU
dc.subject Aged. en_AU
dc.subject Residential. en_AU
dc.subject Housing. en_AU
dc.subject Care. en_AU
dc.subject Facility. en_AU
dc.subject Change. en_AU
dc.subject Management. en_AU
dc.subject Australia. en_AU
dc.title Navigating the change process: The experience of, and ways forward for, facility managers in the residential aged care industry en_AU
dc.type Thesis (EdD) en_AU
utslib.copyright.status Open Access

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