Knowledge management for SMEs with particular emphasis on the tourism industry

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dc.contributor Mannington, Michael en_AU 2007-03-14T01:52:47Z 2012-12-15T03:52:12Z 2007-03-14T01:52:47Z 2012-12-15T03:52:12Z 1999
dc.description University of Technology, Sydney. Faculty of Information Technology.
dc.description.abstract Knowledge Management has captured the attention of management and IT vendors are hastily bringing products to market. The interest in Knowledge Management is understandable given the moves towards knowledge based economies and workplaces. Large organisations have begun to understand the value of the knowledge held within their organisation. Nowadays, the value of an organisation may be based on its intellectual capital and this is demonstrated by organisations being sold for many times its worth in terms of hard assets. The concept of being able to store and use the 'knowledge' that is generated inside an organisation has obvious appeal. However, the management of this 'knowledge' and the ability to use it for an advantage requires careful planning and an understanding of knowledge inside the organisation and its workers. This process requires a mix of organisational, cultural and technology understanding. Current research and vendor interest is focussing on large organisations. However, Small to Medium size Enterprises (SMEs) also have an explicit need to manage their intellectual capital. Research interest in large organisations is strong, but SMEs cannot always use the findings that are targeted to large organisations and will probably be unable to afford the specific Knowledge Management tools offered by vendors. Nevertheless, SMEs can use the knowledge in their organisations to gain an advantage. In particular, the tourism industry has a significant knowledge component and Knowledge Management could provide substantial benefits. Many Knowledge Management principles apply to organisations irrespective of their size. How these can be implemented within a SME is the subject of this thesis. en_AU
dc.format.extent 170390 bytes
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dc.format.mimetype application/pdf
dc.language en en_AU
dc.language.iso en_AU
dc.rights en_AU
dc.rights Copyright Michael Mannington en_AU
dc.subject Knowledge management. en_AU
dc.subject Small business management. en_AU
dc.subject Tourism. en_AU
dc.title Knowledge management for SMEs with particular emphasis on the tourism industry en_AU
dc.type Thesis (MBus) en_AU
utslib.copyright.status Open Access

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