Patterns of virtual collaboration.

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dc.contributor Biuk-Aghai, Robert Parviz en_AU
dc.date.accessioned 2007-03-14T01:53:31Z
dc.date.accessioned 2012-12-15T03:52:40Z
dc.date.available 2007-03-14T01:53:31Z
dc.date.available 2012-12-15T03:52:40Z
dc.date.issued 2003
dc.identifier.uri http://hdl.handle.net/2100/336
dc.identifier.uri http://hdl.handle.net/10453/20198
dc.description University of Technology, Sydney. Faculty of Information Technology. en_AU
dc.description.abstract Virtual collaboration-the act of working together across boundaries of space, time, and organization, aided by technology-has become increasingly commonplace in recent years. Doing so, however, presents a number of challenges to those involved. One of these is that because of a lack of experience in collaborating through computer-based collaboration systems, there is little knowledge on how to carry out collaboration virtually. Another is that it is not easy for those not directly involved in the collaboration to know what is, and has been, 'going on' during virtual collaboration. This thesis suggests that both of these challenges can be addressed with the same approach, namely by referring to observations of virtual collaboration. The problem then is how such observations of virtual collaboration can be obtained without requiring those involved in it to document their own actions. To address this problem is the objective of this thesis. The approach proposed here involves three elements: firstly, the collection of data about virtual collaboration; secondly, the modeling of this data; and thirdly, the derivation of increasingly abstract, larger-scale representations of virtual collaboration from this data. These representations are termed patterns of virtual collaboration, which are abstract descriptions of activities of virtual collaboration. A multi-layered conceptual model of information, the Information Pyramid of Virtual Collaboration, is proposed, providing different views of information related to virtual collaboration, at different levels of abstraction. The thesis then suggests how from a given body of data, patterns of virtual collaboration at a corresponding level of the Information Pyramid can be extracted, and how from collections of such patterns more abstract patterns of larger-scale activity can be derived, providing the observations of virtual collaboration sought. In considering how the extraction of patterns of virtual collaboration fits into the larger context of the conception, design, and use of collaboration systems, a Framework for Pattern Extraction and Feedback is proposed. This framework introduces the notion of collaboration memory, a type of organizational memory that contains records of collaborative activity. Moreover, the framework suggests how extracted patterns of virtual collaboration feed back into both ongoing development and use of collaboration systems. Finally, the modeling and extraction of patterns of virtual collaboration is illustrated in a case study involving the LIVENET collaboration system. en_AU
dc.format.extent 79731 bytes
dc.format.extent 2401116 bytes
dc.format.mimetype application/pdf
dc.language en en_AU
dc.language.iso en_AU
dc.rights http://www.lib.uts.edu.au/disclaimer.html en_AU
dc.rights Copyright Robert P Biuk-Aghai en_AU
dc.subject Virtual work teams. en_AU
dc.subject Communication in organizations. en_AU
dc.title Patterns of virtual collaboration. en_AU
dc.type Thesis (PhD) en_AU
utslib.copyright.status Open Access


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