Sustaining quality in health service delivery: strategies for reducing health service failure

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dc.contributor.author Perrott, B
dc.contributor.editor Oakley, JL
dc.date.accessioned 2014-04-03T01:25:31Z
dc.date.issued 2012-01
dc.identifier.citation 2012 AMHCR Conference Proceedings, 2012, pp. 64 - 75
dc.identifier.other E1 en_US
dc.identifier.uri http://hdl.handle.net/10453/23321
dc.description.abstract This paper is intended to stimulate discussion on the issue of health service delivery. Some of the underlying characteristics of services are reviewed from a health service perspective. The nature and implications of health service failure on sustainable health care operations are discussed. Key findings from a recent Australian study of practice in open disclosure of service failure in public hospitals will be reviewed for the purpose of examining the impact of service failure in a health care setting. The paper then goes on to explore the process and nature of health service delivery in terms of potential shortcomings and flaws with its implications for service quality. To begin the debate on potential solutions, a matrix table is developed to highlight the key areas of health service failure, suggested causes, and finally go on to suggest possible prescriptive measures to help manage the risks involved in the health service delivery process.
dc.format Shannon Brown
dc.publisher Association for Marketing and Health Care Research
dc.title Sustaining quality in health service delivery: strategies for reducing health service failure
dc.type Conference Proceeding
dc.parent 2012 AMHCR Conference Proceedings
dc.journal.number en_US
dc.publocation http://www.amhcr.org/2012%20AMHCR%20Conference%20Proceedings.pdf en_US
dc.identifier.startpage 64 en_US
dc.identifier.endpage 75 en_US
dc.cauo.name BUS.School of Marketing en_US
dc.conference Verified OK en_US
dc.conference 2012 AMHCR Conference
dc.for 1503 Business and Management
dc.for 111709 Health Care Administration
dc.personcode 950580
dc.percentage 60 en_US
dc.classification.name Business and Management en_US
dc.classification.type FOR-08 en_US
dc.edition en_US
dc.custom 2012 AMHCR Conference en_US
dc.date.activity 20120229 en_US
dc.date.activity 2012-02-29
dc.location.activity Park City, UT, USA en_US
dc.description.keywords en_US
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Business
pubs.organisational-group /University of Technology Sydney/Faculty of Business/School of Marketing
pubs.organisational-group /University of Technology Sydney/Strength - Management and Organisation Studies
utslib.copyright.status Closed Access
utslib.copyright.date 2015-04-15 12:17:09.805752+10
utslib.collection.history Closed (ID: 3)


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