Finding the balance point in deciding the scope of the communications ombudsman scheme

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Show simple item record Li, G
dc.contributor.editor Sylvia Kierkegaard 2014-05-11T18:05:39Z 2013-01
dc.identifier.citation Law & Practice: Critical Analysis and Legal Reasoning, 2013, 1, pp. 423 - 434
dc.identifier.isbn 9788799485437
dc.identifier.other B1 en_US
dc.description.abstract In Australia, The Teiecommunitations Industry Ombudsman (TIO) is a private corporation acting as the sole alternate dispute resolution mediator between carriage service providers (CSPs) and consumers. Currently, the Telecommunications Act requires all CSPs to become members of the TIO scheme in Australia. The TID has been receiving a very large number of complaints since 2006, especially when compared to what appears to be the position in the United Kingdom. Statistics showed that the TIO has been receiving and handling 193,702 new complaints a year, whereas the equivalent UK organisations seemed to be handling only 14% of that number. A research project is conducted during June to November 2013 to investigate this situation. This project aims to study the scope of the TIO scheme by comparing it with its UK peer organisations. In conclusion, this research believes that the scope of the TIO scheme is considerably larger than that of the UK ombudsman schemes. This situation contributed significantly to the large number of the complaints received by the TIO and the scope of the TIO scheme is calling for a careful review to achieve a better regulatory environment.
dc.publisher International Association of IT Lawyers
dc.title Finding the balance point in deciding the scope of the communications ombudsman scheme
dc.type Chapter
dc.parent Law & Practice: Critical Analysis and Legal Reasoning
dc.journal.number en_US
dc.publocation Denmark en_US
dc.identifier.startpage 423 en_US
dc.identifier.endpage 434 en_US LAW.Faculty of law en_US
dc.conference Verified OK en_US
dc.for 1801 Law
dc.personcode 010331
dc.percentage 100 en_US Law en_US
dc.classification.type FOR-08 en_US
dc.edition 1 en_US
dc.custom en_US en_US
dc.location.activity en_US
dc.description.keywords en_US
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Law
pubs.organisational-group /University of Technology Sydney/Strength - Law Research
utslib.copyright.status Closed Access 2015-04-15 12:17:09.805752+10
utslib.collection.history Closed (ID: 3)

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