Using psychological contract theory to explore issues in effective volunteer management

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dc.contributor.author Taylor, TL
dc.contributor.author Darcy, SA
dc.contributor.author Hoye, RS
dc.contributor.author Cuskelly, G
dc.date.accessioned 2009-12-21T02:37:53Z
dc.date.issued 2006-01
dc.identifier.citation European Sport Management Quarterly, 2006, 6 (2), pp. 123 - 147
dc.identifier.issn 1618-4742
dc.identifier.other C1 en_US
dc.identifier.uri http://hdl.handle.net/10453/5363
dc.description.abstract Psychological contract theory is used here to explore the set of expectations and obligations that community sport club volunteers regard as part of their volunteering experience. In the first phase of the research, focus group interviews were conducted with 98 community sports club administrators about the methods used to manage volunteers and the organisational expectations of the volunteers. In phase two, 48 general volunteers were interviewed about their expectations and perceptions of the club's volunteer management practices. The findings indicate that club administrators and volunteers place different emphases on the transactional, assurance of good faith and fair dealing, and intrinsic job characteristic components of the psychological contract. Notably, club administrators had substantial expectations of volunteers in relation to adherence to professional, legal and regulatory standards. Volunteers were primarily concerned with doing rewarding work in a pleasant social environment that was able to fit within their often tight time restrictions. The implications of these findings for volunteer management processes and practice in community sport clubs are discussed.
dc.publisher Routledge
dc.title Using psychological contract theory to explore issues in effective volunteer management
dc.type Journal Article
dc.parent European Sport Management Quarterly
dc.journal.volume 2
dc.journal.volume 6
dc.journal.number 2 en_US
dc.publocation Oxford, UK en_US
dc.identifier.startpage 123 en_US
dc.identifier.endpage 147 en_US
dc.cauo.name BUS.School of Leisure, Sport and Tourism en_US
dc.conference Verified OK en_US
dc.for 1504 Commercial Services
dc.personcode 910031
dc.personcode 996339
dc.personcode 849054
dc.percentage 100 en_US
dc.classification.name Commercial Services en_US
dc.classification.type FOR-08 en_US
dc.description.keywords psychological; volunteer management en_US
dc.description.keywords psychological
dc.description.keywords volunteer management
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Business
pubs.organisational-group /University of Technology Sydney/Faculty of Business/School of Management
pubs.organisational-group /University of Technology Sydney/Strength - Cosmopolitan Civil Societies
utslib.copyright.status Closed Access
utslib.copyright.date 2015-04-15 12:17:09.805752+10
utslib.collection.history Closed (ID: 3)


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