The Rise of the Australian Telecommunications Industry Ombudsman

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dc.contributor.author Stuhmcke, AG
dc.date.accessioned 2009-12-21T02:38:30Z
dc.date.issued 2002-01
dc.identifier.citation Telecommunications Policy, 2002, 26 (1-2), pp. 69 - 85
dc.identifier.issn 0308-5961
dc.identifier.other C1 en_US
dc.identifier.uri http://hdl.handle.net/10453/5461
dc.description.abstract Australia is the first jurisdiction in the world to introduce a national private telecommunications industry ombudsman. Created in 1993, the Telecommunications Industry Ombudsman (TIO) has grown in jurisdiction and importance, becoming a regulatory cornerstone of the fully competitive post-1997 Australian telecommunications regime. This paper examines the role of the TIO as a mechanism for dispute resolution and as an industry regulator, suggesting that it provides an example of an innovatory regulatory process which transcends the divide between deregulation and proregulation. This raises the question as to the applicability of the ombudsman institution in terms of the regulation of telecommunications. Through highlighting the conciliatory nature of the ombudsman, the role of the TIO as a regulator is considered in its Australian context.
dc.publisher Elsevier Science
dc.relation.isbasedon 10.1016/S0308-5961(01)00054-4
dc.title The Rise of the Australian Telecommunications Industry Ombudsman
dc.type Journal Article
dc.description.version Published
dc.parent Telecommunications Policy
dc.journal.volume 1-2
dc.journal.volume 26
dc.journal.number 1-2 en_US
dc.publocation The Netherlands en_US
dc.identifier.startpage 69 en_US
dc.identifier.endpage 85 en_US
dc.cauo.name LAW.Faculty of law en_US
dc.conference Verified OK en_US
dc.for 1801 Law
dc.personcode 960769
dc.percentage 100 en_US
dc.classification.name Law en_US
dc.classification.type FOR-08 en_US
dc.description.keywords Industry Ombudsman; Alternative dispute resolution; Telecommunications consumers; Telecommunications regulation en_US
dc.description.keywords Social Sciences
dc.description.keywords Management
dc.description.keywords Business & Economics
dc.description.keywords MANAGEMENT
dc.description.keywords political ecology
dc.description.keywords end-of-life vehicles
dc.description.keywords organization and environment
dc.description.keywords institutional theory
dc.description.keywords INDUSTRY
dc.description.keywords ENVIRONMENT
dc.description.keywords INNOVATION
dc.description.keywords Industry Ombudsman
dc.description.keywords Alternative dispute resolution
dc.description.keywords Telecommunications consumers
dc.description.keywords Telecommunications regulation
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Law
pubs.organisational-group /University of Technology Sydney/Strength - Law Research
utslib.copyright.status Closed Access
utslib.copyright.date 2015-04-15 12:17:09.805752+10
utslib.collection.history Closed (ID: 3)


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