Communities, Action and Inter--action: A framework for mediated communication exploring service delivery and planning of community care services

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dc.contributor.author Deray, K
dc.contributor.author Simoff, SJ
dc.contributor.author Petridis, Z
dc.contributor.editor Stillman, L
dc.contributor.editor Johanson, G
dc.contributor.editor French, R
dc.date.accessioned 2010-05-28T09:38:59Z
dc.date.issued 2009-01
dc.identifier.citation Communities in Action: Papers in Community informatics, 2009, 1st, pp. 27 - 43
dc.identifier.isbn 978-1-4438-0959-7
dc.identifier.other B2 en_US
dc.identifier.uri http://hdl.handle.net/10453/7927
dc.description.abstract This chapter outlines the conceptual framework, methodology and initial interpretations of a pilot study undertaken by a state government agency and coordinated by the Human Services Network (HSNet). The study, conducted in a rural community in NSW, Australia, approaches the communication between the service delivery and consumer as a dialogue. A dialogue between two parties can be positioned to trace and reflect on: (1) the governmental planning model of service delivery and (2) the community that experiences these services as individuals. Such experiential knowledge can be gained from understandings from a range of client stories that reflect the community interaction with service delivery. The design problem focuses on how to increase the bandwidth for such interactions so that all parties can derive meaning. The long term goal is to position the health service network in a role where such mediation between parties can: (1) be explicitly and implicitly linked to action that affects service planning and community delivery, and (2) that the experience of the individual in the community can be incorporated actively into the process of such planning. The chapter concludes with summary of preliminary insights from the project and a brief overview of future developments.
dc.publisher Cambridge Scholars Publishing
dc.rights Published with the permission of Cambridge Scholars Publishing en_US
dc.title Communities, Action and Inter--action: A framework for mediated communication exploring service delivery and planning of community care services
dc.type Chapter
dc.parent Communities in Action: Papers in Community informatics
dc.journal.number en_US
dc.publocation Cambridge en_US
dc.identifier.startpage 27 en_US
dc.identifier.endpage 43 en_US
dc.cauo.name DAB.School of Design en_US
dc.conference Verified OK en_US
dc.for 1203 Design Practice and Management
dc.personcode 000716
dc.personcode 030477
dc.percentage 100 en_US
dc.classification.name Design Practice and Management en_US
dc.classification.type FOR-08 en_US
dc.edition 1st en_US
dc.custom en_US
dc.date.activity en_US
dc.location.activity en_US
dc.description.keywords e-health, communication, interactions, digital story telling, interaction design en_US
pubs.embargo.period Not known
pubs.organisational-group /University of Technology Sydney
pubs.organisational-group /University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group /University of Technology Sydney/Faculty of Arts and Social Sciences/Communication & Learning Group
pubs.organisational-group /University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group /University of Technology Sydney/Faculty of Engineering and Information Technology/School of Software
utslib.copyright.status Open Access
utslib.copyright.date 2015-04-15 12:23:47.074767+10
utslib.collection.history General (ID: 2)
utslib.collection.history School of Software (ID: 337)


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