Managing Service Staff as an Organizational Resource: Implications for Customer Service Provision

Publisher:
The Haworth Press Inc.
Publication Type:
Journal Article
Citation:
Services Marketing Quarterly, 2008, 29 (4), pp. 25 - 41
Issue Date:
2008-01
Filename Description Size
Thumbnail2007000433OK.pdf223.62 kB
Adobe PDF
Full metadata record
Please use this identifier to cite or link to this item: