Managing Service Staff as an Organizational Resource: Implications for Customer Service Provision

Gudergan, S Beatson, A Lings, IN

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Field	Value	Language
dc.contributor.author	Gudergan, S	en_US
dc.contributor.author	Beatson, A	en_US
dc.contributor.author	Lings, IN	en_US
dc.date.issued	2008-01	en_US
dc.identifier.citation	Services Marketing Quarterly, 2008, 29 (4), pp. 25 - 41	en_US
dc.identifier.issn	1533-2969	en_US
dc.identifier.uri	http://hdl.handle.net/10453/10110
dc.publisher	The Haworth Press Inc.	en_US
dc.relation.ispartof	Services Marketing Quarterly	en_US
dc.relation.isbasedon	10.1080/15332960802218687	en_US
dc.subject.classification	Marketing	en_US
dc.title	Managing Service Staff as an Organizational Resource: Implications for Customer Service Provision	en_US
dc.type	Journal Article
utslib.citation.volume	4	en_US
utslib.citation.volume	29	en_US
utslib.for	150501 Consumer-Oriented Product or Service Development	en_US
utslib.for	1504 Commercial Services	en_US
utslib.for	1505 Marketing	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
utslib.copyright.status	closed_access
pubs.consider-herdc	true	en_US
pubs.issue	4	en_US
pubs.volume	29	en_US

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