The negotiator and the bomber: Analyzing the critical role of active listening in crisis negotiations

Publication Type:
Journal Article
Negotiation Journal, 2005, 21 (1), pp. 5 - 27
Issue Date:
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This article extends Michael R. Hammer and Randall G. Rogan's communication-based, interactive model of crisis negotiation by examining the role of active listening by a police negotiator in New South Wales, Australia in the process of serving a "high-risk warrant" on an armed and dangerous man who was expected to resist. Through an analysis of the interaction between the perpetrator and the negotiator, this paper demonstrates that the use of active listening in the early stages of the negotiation was a critical factor in the resolution of this crisis and is an essential skill for any hostage negotiator.
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