Call centres, the Networked Economy and the Value Chain

Blackwell Publishing Ltd
Publication Type:
Journal Article
Journal of Industrial Relations, 2008, 50 (2), pp. 195 - 208
Issue Date:
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In July 2006, members of Monash Universitys Australian Centre for Research in Employment and Work (ACREW) joined with colleagues from Kings College London to hold a conference focused on `Socially responsive, sociallyresponsible approaches to employment and work (DeCieri et al., 2006). One of the five conference streams was devoted to work and employment in call centres and was organized by the lead author of this introduction (Rainnie). This special edition of the JIR includes a number of articles from that stream.
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