Impacts and implications of mobile water payments in East Africa

Foster, T; Hope, R; Thomas, M; Cohen, I; Krolikowski, A; Nyaga, C

Impacts and implications of mobile water payments in East Africa

Foster, T

Hope, R Thomas, M Cohen, I Krolikowski, A Nyaga, C

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Publication Type:: Journal Article
Citation:: Water International, 2012, 37 (7), pp. 788 - 804
Issue Date:: 2012-11-01

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Field	Value	Language
dc.contributor.author	Foster, T https://orcid.org/0000-0003-1738-3450	en_US
dc.contributor.author	Hope, R	en_US
dc.contributor.author	Thomas, M	en_US
dc.contributor.author	Cohen, I	en_US
dc.contributor.author	Krolikowski, A	en_US
dc.contributor.author	Nyaga, C	en_US
dc.date.issued	2012-11-01	en_US
dc.identifier.citation	Water International, 2012, 37 (7), pp. 788 - 804	en_US
dc.identifier.issn	0250-8060	en_US
dc.identifier.uri	http://hdl.handle.net/10453/115089
dc.description.abstract	The rapid growth in Africa's mobile communications sector offers new opportunities to address the continent's enduring water service challenges. This paper examines the impacts and implications of mobile water payments in East Africa. Based on interviews with managers from water service providers across four countries and analysis of household survey and billing data from a water supply scheme in Kenya, the study quantifies the impacts of mobile water payments and reveals the factors that drive and curtail customer adoption. Results suggest that if broader behavioural and operational constraints can be overcome, partnerships between mobile network operators and water service providers could lead to more sustainable water service access for inclusive, developmental outcomes. © 2012 Copyright 2012 International Water Resources Association.	en_US
dc.relation.ispartof	Water International	en_US
dc.relation.isbasedon	10.1080/02508060.2012.738409	en_US
dc.subject.classification	Environmental Engineering	en_US
dc.title	Impacts and implications of mobile water payments in East Africa	en_US
dc.type	Journal Article
utslib.citation.volume	7	en_US
utslib.citation.volume	37	en_US
utslib.for	0905 Civil Engineering	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/DVC (Research)
pubs.organisational-group	/University of Technology Sydney/DVC (Research)/Institute For Sustainable Futures
pubs.organisational-group	/University of Technology Sydney/Strength - ISF - Institute for Sustainable Futures
utslib.copyright.status	closed_access
pubs.issue	7	en_US
pubs.publication-status	Published	en_US
pubs.volume	37	en_US

Abstract:

The rapid growth in Africa's mobile communications sector offers new opportunities to address the continent's enduring water service challenges. This paper examines the impacts and implications of mobile water payments in East Africa. Based on interviews with managers from water service providers across four countries and analysis of household survey and billing data from a water supply scheme in Kenya, the study quantifies the impacts of mobile water payments and reveals the factors that drive and curtail customer adoption. Results suggest that if broader behavioural and operational constraints can be overcome, partnerships between mobile network operators and water service providers could lead to more sustainable water service access for inclusive, developmental outcomes. © 2012 Copyright 2012 International Water Resources Association.

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http://hdl.handle.net/10453/115089