Mapping project dialogues using IBIS: a case study and some reflections

Publication Type:
Journal Article
International Journal of Managing Projects in Business, 2011, 4 (3), pp. 498 - 511
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© 2011, Emerald Group Publishing Limited. PurposeThe purpose of this practice note is to describe the use of the issue-based information system (IBIS) notation to map dialogues that occur in project meetings. Design/methodology/approachA case study is used to illustrate how the technique works. A discussion highlighting the key features, benefits and limitations of the method is also presented along with a comparison of IBIS to other similar notations. FindingsIBIS is seen to help groups focus on the issues at hand, bypassing or avoiding personal agendas, personality clashes and politics. Practical implicationsThe technique can help improve the quality of communication in projects meetings. The case study highlights how the notation can assist project teams in developing a consensus on contentious issues in a structured yet flexible way. Originality/valueIBIS has not been widely used in project management. This note illustrates its value in helping diverse stakeholders get to a shared understanding of the issues being discussed and a shared commitment to achieving them.
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