The effects of knowledge sharing and knowledge application on service recovery performance

Publisher:
SAGE Publications
Publication Type:
Journal Article
Citation:
Business Information Review, 2015, 32 (2), pp. 119 - 126
Issue Date:
2015-01-01
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© 2015, © The Author(s) 2015. This study set out to discover the effects of knowledge sharing (KS) and knowledge application (KA) on service recovery performance (SRP) through survey-based research. The population of the study consisted of front-line employees of hotels in Accra. The study found significant and positive effects of both KS and KA on SRP. Data were analysed using linear and multiple regression.
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