The effects of knowledge sharing and knowledge application on service recovery performance

Boateng, H; Agyemang, FG

The effects of knowledge sharing and knowledge application on service recovery performance

Boateng, H

Agyemang, FG

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Publication Type:: Journal Article
Citation:: Business Information Review, 2015, 32 (2), pp. 119 - 126
Issue Date:: 2015-01-01

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Field	Value	Language
dc.contributor.author	Boateng, H https://orcid.org/0000-0002-7949-5557	en_US
dc.contributor.author	Agyemang, FG	en_US
dc.date.issued	2015-01-01	en_US
dc.identifier.citation	Business Information Review, 2015, 32 (2), pp. 119 - 126	en_US
dc.identifier.issn	0266-3821	en_US
dc.identifier.uri	http://hdl.handle.net/10453/119885
dc.description.abstract	© 2015, © The Author(s) 2015. This study set out to discover the effects of knowledge sharing (KS) and knowledge application (KA) on service recovery performance (SRP) through survey-based research. The population of the study consisted of front-line employees of hotels in Accra. The study found significant and positive effects of both KS and KA on SRP. Data were analysed using linear and multiple regression.	en_US
dc.relation.ispartof	Business Information Review	en_US
dc.relation.isbasedon	10.1177/0266382115587852	en_US
dc.subject.classification	Information & Library Sciences	en_US
dc.title	The effects of knowledge sharing and knowledge application on service recovery performance	en_US
dc.type	Journal Article
utslib.citation.volume	2	en_US
utslib.citation.volume	32	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences
pubs.organisational-group	/University of Technology Sydney/Faculty of Arts and Social Sciences/IKM and Digital Studies Program
utslib.copyright.status	closed_access
pubs.issue	2	en_US
pubs.publication-status	Published	en_US
pubs.volume	32	en_US

Abstract:

© 2015, © The Author(s) 2015. This study set out to discover the effects of knowledge sharing (KS) and knowledge application (KA) on service recovery performance (SRP) through survey-based research. The population of the study consisted of front-line employees of hotels in Accra. The study found significant and positive effects of both KS and KA on SRP. Data were analysed using linear and multiple regression.

Please use this identifier to cite or link to this item:

http://hdl.handle.net/10453/119885