Constructing process measurement scales using the ISO/IEC 330xx family of standards

Publication Type:
Conference Proceeding
Communications in Computer and Information Science, 2014, 477 pp. 1 - 11
Issue Date:
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© Springer International Publishing Switzerland 2014. The emerging International Standard ISO/IEC 330xx family can be utilized to assess process quality characteristics, i.e., properties of processes such as process safety, efficiency, effectiveness, security, integrity and sustainability as well as capability like in ISO/IEC 15504. For development of scientific and consistent measurement framework for process quality characteristics, ISO/IEC 33003 defines requirements for a measurement framework in accordance to composite measure development steps. This study addresses some important principles of composite measures, identifies aggregation locales for process quality level (e.g., capability level in ISO/IEC 33020), and defines two types of aggregation methods. The aim is to improve understandability of process measurement frameworks of process quality characteristics.
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