PoDMan: Policy deviation management

Publication Type:
Journal Article
Australasian Journal of Information Systems, 2017, 21
Issue Date:
Full metadata record
© 2017 Bakshi, Talaei-Khoei, Ray & Solvoll. Whenever an unexpected or exceptional situation occurs, complying with the existing policies may not be possible. The main objective of this work is to assist individuals and organizations to decide in the process of deviating from policies and performing a non-complying action. The paper proposes utilizing software agents as supportive tools to provide the best non-complying action while deviating from policies. The article also introduces a process in which the decision on the choice of non-complying action can be made. The work is motivated by a real scenario observed in a hospital in Norway and demonstrated through the same settings.
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