Design Methodology for the UX of HRI: A Field Study of a Commercial Social Robot at an Airport

Tonkin, M; Vitale, J; Herse, S; Williams, MA; Judge, W; Wang, X

Design Methodology for the UX of HRI: A Field Study of a Commercial Social Robot at an Airport

Tonkin, M Vitale, J

Herse, S Williams, MA

Judge, W Wang, X

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Publication Type:: Conference Proceeding
Citation:: ACM/IEEE International Conference on Human-Robot Interaction, 2018, pp. 407 - 415
Issue Date:: 2018-02-26

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Field	Value	Language
dc.contributor.author	Tonkin, M	en_US
dc.contributor.author	Vitale, J https://orcid.org/0000-0001-6099-675X	en_US
dc.contributor.author	Herse, S	en_US
dc.contributor.author	Williams, MA https://orcid.org/0000-0002-1047-0503	en_US
dc.contributor.author	Judge, W	en_US
dc.contributor.author	Wang, X https://orcid.org/0000-0002-7459-1670	en_US
dc.date.issued	2018-02-26	en_US
dc.identifier.citation	ACM/IEEE International Conference on Human-Robot Interaction, 2018, pp. 407 - 415	en_US
dc.identifier.isbn	9781450349536	en_US
dc.identifier.uri	http://hdl.handle.net/10453/125828
dc.description.abstract	© 2018 ACM. Research in robotics and human-robot interaction is becoming more and more mature. Additionally, more affordable social robots are being released commercially. Thus, industry is currently demanding ideas for viable commercial applications to situate social robots in public spaces and enhance customers experience. However, present literature in human-robot interaction does not provide a clear set of guidelines and a methodology to (i) identify commercial applications for robotic platforms able to position the users needs at the centre of the discussion and (ii) ensure the creation of a positive user experience. With this paper we propose to fill this gap by providing a methodology for the design of robotic applications including these desired features, suitable for integration by researchers, industry, business and government organisations. As we will show in this paper, we successfully employed this methodology for an exploratory field study involving the trial implementation of a commercially available, social humanoid robot at an airport.	en_US
dc.relation	http://purl.org/au-research/grants/arc/DP160102693
dc.relation.ispartof	ACM/IEEE International Conference on Human-Robot Interaction	en_US
dc.relation.isbasedon	10.1145/3171221.3171270	en_US
dc.title	Design Methodology for the UX of HRI: A Field Study of a Commercial Social Robot at an Airport	en_US
dc.type	Conference Proceeding
utslib.for	080602 Computer-Human Interaction	en_US
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Computer Science
pubs.organisational-group	/University of Technology Sydney/Strength - CAI - Centre for Artificial Intelligence
pubs.organisational-group	/University of Technology Sydney/Students
utslib.copyright.status	closed_access
pubs.publication-status	Published	en_US

Abstract:

© 2018 ACM. Research in robotics and human-robot interaction is becoming more and more mature. Additionally, more affordable social robots are being released commercially. Thus, industry is currently demanding ideas for viable commercial applications to situate social robots in public spaces and enhance customers experience. However, present literature in human-robot interaction does not provide a clear set of guidelines and a methodology to (i) identify commercial applications for robotic platforms able to position the users needs at the centre of the discussion and (ii) ensure the creation of a positive user experience. With this paper we propose to fill this gap by providing a methodology for the design of robotic applications including these desired features, suitable for integration by researchers, industry, business and government organisations. As we will show in this paper, we successfully employed this methodology for an exploratory field study involving the trial implementation of a commercially available, social humanoid robot at an airport.

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http://hdl.handle.net/10453/125828