Misalignment between business and IT strategic objectives in Saudi Arabia public sector organisations

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Conference Proceeding
IoTBDS 2018 - Proceedings of the 3rd International Conference on Internet of Things, Big Data and Security, 2018, 2018-March pp. 212 - 220
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Copyright © 2018 by SCITEPRESS – Science and Technology Publications, Lda. All rights reserved Business-IT strategy misalignment is increasingly an important area of concern and interest in organisations around the world including Saudi Arabia (SA). Indeed, the SA government has launched the National Digital Transformation Strategy for 2030 to support all public-sector organisations to improve efficiency and performance. This research aimed to identify and analyse the factors that contribute to business/IT strategy misalignment in Saudi public-sector organisations. This research focused emerged from the need to better understand the business and IT models incorporated in the organisations Saudi Arabia to achieve high performance, quality of service (QoS) and return of investment (ROI). Using a qualitative study design that included semi-structured interviews with eight executive and managerial staff from five public-sector organisations in Saudi Arabia, this study found human, operational and IT system factors all have the potential to contribute to business-IT strategy misalignment. It also found the approaches to misalignment avoidance in Saudi public-sector organisations sometimes lack structure and consistency.
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