Innovation in Services and its measurement at firm level: A Literature Review
- Publisher:
- 2011 ANZAM Operation, Supply Chain and Services Symposium
- Publication Type:
- Conference Proceeding
- Citation:
- The role of operations management in delivering business performance, 2011, pp. 402 - 425
- Issue Date:
- 2011-01
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http://www.deakin.edu.au/buslaw/gsb/anzam/docs/anzam-papers.pdf
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