Integrating knowledge management into business processes
- Publication Type:
- Thesis
- Issue Date:
- 2007
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The 'new economy' enterprises, this thesis explains why knowledge management can
fail and how the risk of such failures may be minimised. The key proposal is that
knowledge management should be integrated into business processes and software
agents should be used to facilitate knowledge management in business processes. The
problem then is how such integration of the methodology can be applied to a concrete
knowledge model.
The Evolving Knowledge Process (EKP) Model
The proposed approach includes these features: firstly, a method for developing a
knowledge model; secondly, how the proposed knowledge model can be integrated
into business processes; and thirdly, the use of a software agent to facilitate the
integration of knowledge management into the business process; and finally, we
implemented the EKP model using the Java programming language to demonstrate
our system on the computer and to facilitate the use of agents.
Agents to Facilitate the Process
This thesis suggests how knowledge agents can facilitate the knowledge process. One
solution is to develop a multiagent system based on the Evolving Knowledge Process
(EKP) model. We defined each agent in the knowledge process to support and
facilitate the process. Each agent has its own goals, plans and actions, and
communicates with the other agents.
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