Business Process Monitoring using Web Services in B2B e-Commerce
- Publisher:
- The Institute of Electrical and Electronic Engineers Inc (IEEE)
- Publication Type:
- Non-traditional Output
- Citation:
- McGregor, C. and Kumaran, S. 2002 'Business Process Monitoring using Web Services in B2B e-Commerce', IPDPS 02 IPPS & SPDP, The Institute of Electrical and Electronic Engineers Inc (IEEE), Ft. Lauderdale, USA, pp. 219-226.
- Issue Date:
- 2002
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2004003494.pdf | 328.77 kB |
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Organisations are re-engineering their B2B
communications to be performed through web services.
Their aim is to create modularised services that support
the business processes within their organisation and also
those external entities that participate in these same
business processes. This improvement is at the expense of
the organisation’s knowledge of its performance, as this
knowledge will become buried within the internal
processing of the web service platform. This research
introduces an approach to reclaim and improve this
knowledge for the organisation by establishing a
framework that enables the definition of web services,
together with the logging and analysis of the enactment of
web services. This framework utilises web service
concepts, DSS principles, and agent technologies, to
enable feedback on the organisation’s performance
measures through the analysis of the web services. We
apply this framework to a specific case study where
suppliers participate in an inter-organisational workflow
via a Private Exchange in the context of order fulfilment.
A key benefit of this work is that the data is stored once
but provides information both to the organisation acting
as the customer and the organisation acting as the
supplier. It therefore removes the need for development of
internal performance monitoring tools to monitor web
services performance.
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