Call Centres: from an essential to a contextualist approach

Benveniste, J Dunford, R Palmer, IC

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Publisher:: ANZAM
Publication Type:: Conference Proceeding
Citation:: Conference Proceedings - Surfing the Waves: Management Challenges, Management Solutions, 2003, pp. 1 - 11
Issue Date:: 2003-01

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Field	Value	Language
dc.contributor.author	Benveniste, J	en_US
dc.contributor.author	Dunford, R	en_US
dc.contributor.author	Palmer, IC	en_US
dc.contributor.editor	Brown, A	en_US
dc.date	2003-12-02	en_US
dc.date.issued	2003-01	en_US
dc.identifier.citation	Conference Proceedings - Surfing the Waves: Management Challenges, Management Solutions, 2003, pp. 1 - 11	en_US
dc.identifier.isbn	1 86308 108 9	en_US
dc.identifier.uri	http://hdl.handle.net/10453/3119
dc.publisher	ANZAM	en_US
dc.relation.ispartof	Conference Proceedings - Surfing the Waves: Management Challenges, Management Solutions	en_US
dc.relation.ispartof	Australian and New Zealand Academy of Management Conference	en_US
dc.title	Call Centres: from an essential to a contextualist approach	en_US
dc.type	Conference Proceeding
utslib.location	Fremantle, Australia	en_US
utslib.location.activity	Fremantle, Australia	en_US
dc.location.activity	Fremantle, Australia
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Business
pubs.organisational-group	/University of Technology Sydney/Faculty of Business/School of Management
utslib.copyright.status	open_access
pubs.consider-herdc	true	en_US
pubs.place-of-publication	Fremantle, Australia	en_US
pubs.start-date	2003-12-02	en_US

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