Introducing a socio-technical perspective on business processes into Enterprise Interoperability Frameworks

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Conference Proceeding
Proceedings of the Sixth International IFIP Working Conference on Enterprise Interoperability, IWEI 2015, 2015, 213 pp. 83 - 91
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Abstract. This paper looks at enterprise interoperability (EI), specifically pro-cess-level interoperability, and suggests that the inherent non-determinacy of human-centred business processes introduces another ingredient into the EI puzzle that has thus far been understated in EIF ontologies. A conceptualisation of business process based on socio-technical concepts is presented. It is argued that this provides a better way to accommodate human agency factors, and un-der the influence of these factors, how business processes inevitably evolve over time, potentially affecting their interoperability. We suggest the extant body of knowledge on the theory of dynamic capabilities is relevant to under-standing how organisations can control this potentially undirected process evo-lution and thereby sustain interoperability. Some initial observations are made concerning how this new ontological element could be accommodated into ex-isting EIFs. The paper aims to stimulate discussion in this area and make a con-tribution to the EI body of knowledge.
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