Customer survey feedback from demand management and planning project investigations

Institute for Sustainable Futures
Publication Type:
2007, pp. 1 - 56
Issue Date:
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This is the report of a research project undertaken by the Institute for Sustainable Futures (ISF), at the University of Technology, Sydney, on behalf of the Demand Management and Planning Project (DMPP) at the NSW Department of Planning. The Institute was engaged to undertake the study as a follow-up to a series of building energy audits conducted by the DMPP. The DMPP intends to use the results to inform future energy efficiency and peak demand reduction strategies. The project consists of a customer survey and a complementary literature review. The survey explores the responses of DMPP customers to the audit reports and their general views about energy efficiency issues. The purpose of the survey was to find out what energy efficiency opportunities have been taken up by organisations and to explore any barriers to take-up. The review of key recent international and Australian research and policy literature on energy efficiency in buildings was included to allow a comparison of the survey results with previous findings in the field. The Institute developed an online survey that was sent to 353 DMPP energy audit customers. A total of 79 completed surveys were received, representing a response rate of 22 per cent.
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