Analysing and using subjective criteria to improve dental care recommendation systems

Pradhan, S; Gay, V; Nepal, S

Analysing and using subjective criteria to improve dental care recommendation systems

Pradhan, S Gay, V

Nepal, S

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Publication Type:: Conference Proceeding
Citation:: Pacific Asia Conference on Information Systems, PACIS 2015 - Proceedings, 2015
Issue Date:: 2015-01-01

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Field	Value	Language
dc.contributor.author	Pradhan, S	en_US
dc.contributor.author	Gay, V https://orcid.org/0000-0002-4301-1995	en_US
dc.contributor.author	Nepal, S	en_US
dc.date.issued	2015-01-01	en_US
dc.identifier.citation	Pacific Asia Conference on Information Systems, PACIS 2015 - Proceedings, 2015	en_US
dc.identifier.uri	http://hdl.handle.net/10453/37421
dc.description.abstract	Online reviews and rating sites are shaping industries as the users rely on recommendations given by former consumers and sharing opinions on the web. Dentistry has also been impacted by dental patients' reviews. This paper classifies trust-related information for dental care recommendations onto 4 categories: context, relationship, reputation and subjective criteria. It discusses each category and describes how they help focussing on trust when matching patients and dentists in brief. The paper then focuses on subjective criteria and presents the results of a survey aimed at showing trustrelated information emerged from subjective characteristics. Traits of personalities are used as subjective characteristics of patients and that of dentists are derived from the online patients' reviews. 580 Australian patients were surveyed to determine what factors affect their decision to find the trusted dentist. Subjective characteristics of dentists such as dentists' qualities and experienced dentists are considered the most important factors after location and cost. The most preferred dentists' qualities by almost all types of personalities are experienced, professional and quality of service. When the patients are further classified based on levels of fear, their preferences for dentists' qualities changed. Subjective qualities of both patients and dentists are important factors to improve the matching capability for the dental care recommendation systems.	en_US
dc.relation.ispartof	Pacific Asia Conference on Information Systems, PACIS 2015 - Proceedings	en_US
dc.title	Analysing and using subjective criteria to improve dental care recommendation systems	en_US
dc.type	Conference Proceeding
utslib.for	0806 Information Systems	en_US
utslib.for	080502 Mobile Technologies	en_US
dc.location.activity	Singapore
pubs.embargo.period	Not known	en_US
pubs.organisational-group	/University of Technology Sydney
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Electrical and Data Engineering
pubs.organisational-group	/University of Technology Sydney/Faculty of Engineering and Information Technology/School of Professional Practice and Leadership
pubs.organisational-group	/University of Technology Sydney/Strength - CAMGIS - Centre for Advanced Modelling and Geospatial lnformation Systems
pubs.organisational-group	/University of Technology Sydney/Strength - CHT - Health Technologies
pubs.organisational-group	/University of Technology Sydney/Strength - INEXT - Innovation in IT Services and Applications
utslib.copyright.status	open_access
pubs.publication-status	Published	en_US

Abstract:

Online reviews and rating sites are shaping industries as the users rely on recommendations given by former consumers and sharing opinions on the web. Dentistry has also been impacted by dental patients' reviews. This paper classifies trust-related information for dental care recommendations onto 4 categories: context, relationship, reputation and subjective criteria. It discusses each category and describes how they help focussing on trust when matching patients and dentists in brief. The paper then focuses on subjective criteria and presents the results of a survey aimed at showing trustrelated information emerged from subjective characteristics. Traits of personalities are used as subjective characteristics of patients and that of dentists are derived from the online patients' reviews. 580 Australian patients were surveyed to determine what factors affect their decision to find the trusted dentist. Subjective characteristics of dentists such as dentists' qualities and experienced dentists are considered the most important factors after location and cost. The most preferred dentists' qualities by almost all types of personalities are experienced, professional and quality of service. When the patients are further classified based on levels of fear, their preferences for dentists' qualities changed. Subjective qualities of both patients and dentists are important factors to improve the matching capability for the dental care recommendation systems.

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http://hdl.handle.net/10453/37421