The Impact of Business Intelligence on the Quality of Decision Making - A Mediation Model

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Journal Article
Procedia Computer Science, 2015, 64 pp. 1163 - 1171
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© 2015 The Authors. Published by Elsevier B.V. Business Intelligence (BI) systems have been a top priority of CIOs for a decade, but little is known about how to successfully manage those systems beyond the implementation phase. This paper investigates the direct and indirect effects of BI management quality on the quality of managerial decision making using PLS analysis of survey responses of senior IT managers in Australia. The results confirm this overall relationship (total effect), but also reveal mediating effects of data/information quality and BI solution scope. The study contributes to both academia and industry by providing first time evidence of direct and indirect determinants of managerial decision support improvements related to BI solutions scope and active management of BI.
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