Using a market-utility-based approach to designing public services: A case illustration from United States Forest Service

Elsevier Science Bv
Publication Type:
Journal Article
Journal Of Operations Management, 2006, 24 (4), pp. 407 - 416
Issue Date:
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Government and public services have to not only enforce the requirements of the regulatory policies, but also have to satisfy the needs of preferences of their clients and customers. In this paper, we summarize the results of a multi-year case study cond
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