The work and ‘architecture of listening’: Requisites for ethical organization-public communication
- Publication Type:
- Journal Article
- Ethical Space: the international journal of communication ethics, 2015, 12 (2), pp. 29 - 37
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Communication has been identified as “the organizing element of human life” and the basis of human society by sociologists and communication theorists. However, human communication is widely conflated with voice and speaking, particularly in relation to public communication in its various forms including political, organizational, corporate, and marketing communication and cognate disciplinary fields such as public relations. The essential corollary of affording and exercising voice – listening – is extensively discussed in an interpersonal and intra-organizational context, but it is little examined in terms of organization-public interaction, which is a feature of industrialized societies. This article critically examines this gap in the literature and reports findings of a pilot study that identify an important direction for further research essential to enhancing democracy, social justice and equity, and the ethics of organization-public communication.
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